Medical Admin Assistant

We're looking for a Medical Admin Assistant to join our growing team at HELM! You'll be working with our client in the medical industry in a fully remote capacity.
In this role, you will be responsible for ensuring seamless patient experiences and efficient billing operations. You will be the linchpin in managing patient benefits, claims submissions, and client support, enabling the practice to focus on delivering outstanding health services.

Responsibilities:
Act as the primary point of contact for day-to-day administrative tasks and patient coordination.
Take ownership of billing and administrative tasks, communicating with the bookkeeper regarding claims and payments, and resolving issues independently with minimal escalation.
Verify out-of-network benefits for new clients during the onboarding process.
Maintain a separate spreadsheet, accessible via Slack, to track all clients’ benefits.
Submit claims through the designated platform following established protocols, such as after payments are received from clients.
Send W9 forms to all insurance companies for new therapists to ensure proper credentialing.
Review Explanation of Benefits (EOBs).
Conduct consistent follow-ups with both insurance companies and patients regarding claims and outstanding information.
Keep track of payments received and efficiently handle any discrepancies.
Provide additional assistance, such as helping the CEO coordinate virtual open house events.
Arrange and coordinate gift-giving for employees and other specified individuals and make small office-related purchases independently and with discretion.

Requirements and Qualifications:
Excellent spoken and written English communication skills.
Must possess excellent attention to detail, demonstrating the ability to be ultra-organized, highly reliable, and proactive in supporting operations.
Highly assertive and proactive, with the ability to take full ownership of tasks and drive solutions independently.
High Discretion & Confidentiality, ability to handle sensitive information and maintain confidentiality.
An understanding of HIPAA compliance.
Excellent phone skills with a cheerful disposition.
Possess a warm, enthusiastic, hospitable, and empathetic demeanor.
Tools You'll Use:
Sessions Health (EHR system)
Slack
Simple Practice
Valant
Excel
Location: Remote (contractor basis)
Weekly Hours: 30 - 40 p/w depending on business requirements and between 8am - 5pm EST
Pay Range: $12 - $15 p/h
Equipment: BYO Devices

If you are interested in this opportunity, please submit your CV and share why!

A bit about us... Helm is a staffing agency that exists to help people achieve freedom. Our staffing team (a.k.a. dream merchants) seeks A-Players. Does the following describe you:

Superb written and spoken English (we assess skills unassisted by AI Tools, Grammarly, and ChatGPT). We look for C2 proficiency, or native-level English.
Entrepreneurial, attentive to others, curious, and hungry for growth!

If so, let’s talk!