Lead handling assistance

We are a residential surveying company offering RICS Home Surveys to people who are purchasing a property.

We require someone who will be available at all times so that when a lead comes through to our email address you can:

a.) call the lead immediately (if they leave a phone number)
b.) add all info acquired or left by the client to our database (the info is pretty much always solely; name, phone number, email address, property address, price of the property, type of survey they require (RICS Level 2 or Level 3), and any additional info they leave (which they don't often do))

The above is the most important thing we require and would be fine if done in isolation.

Other tasks following this would be useful but not absolutely necessary at all times (as we already have an operations manager who can take it from this point and do the below but is not always available to contact the leads immediately - which is why we need you to contact them immediately). These include;

c.) send a quote email for our services (we have a template for you to use)
d.) check our database for people we have not been able to make phone contact with, or that haven't replied to our email and give them a follow up call or follow up email

Other tasks that may also be useful but not part of the quoting / booking stage:

e.) making phone and email contact with estate agents in our area of operation to try to get them to refer our services to potential clients
f.) other ad-hoc admin assistance