Holiday rental company VA

Virtual Assistant for Must Stay Again
5–10 hrs/week, growing role

UK-based role. Native English speaker required. Strong written communication is essential. £25 per hour to start, with a rate review after 6 months based on performance and scope growth.

Must Stay Again is a premium holiday rental company in the Cotswolds with a small but growing team, a fast-growing portfolio, and high standards for guest experience.

We manage beautiful stays across Cotswold locations and are scaling quickly. We need a sharp, organised, tech-comfortable VA who can help keep operations tight, protect time across the team, and support the business as we grow.

This is not a “task rabbit” role.

This is a right-hand support role for someone who can think ahead, spot gaps, and help make the business run more smoothly.

You will be fully trained on the operations.

What You’ll Be Doing

You’ll support across the day-to-day running and growth of Must Stay Again, including:

* Managing guest enquiries across Airbnb, Booking.com and direct bookings
* Handling guest communication with warmth, clarity and precision
* Coordinating early check-ins, late checkouts and guest upsells
* Spotting revenue opportunities across bookings and guest stays
* Ordering stock and coordinating supplies
* Liaising with cleaners, maintenance teams and suppliers
* Helping resolve guest issues quickly and professionally
* Supporting property onboarding and operational set-up
* Outreach to potential property owners and partners
* Keeping systems, checklists and processes up to date
* Light inbox, diary and admin support
* Occasional social media updates and simple content/admin tasks
* Supporting bookkeeping/admin tasks where needed

Some personal admin support may also be included. This role exists to protect time, increase leverage, and help the team stay focused on growth.

This is a proactive support role, not just task execution. We’re looking for someone who spots gaps, improves systems and takes ownership.

Who This Is For

You:

* Are UK-based and a native English speaker
* Write impeccably: clear, warm, confident and professional
* Are highly organised and proactive
* Love systems, structure and efficiency
* Are comfortable using software, spreadsheets, inboxes and online tools
* Aren’t intimidated by tech
* Think ahead rather than wait to be told
* Can protect a founder’s time without being asked twice
* Are comfortable with ambiguity and capable of independent execution
* Understand that hospitality sometimes needs a flexible, team-first approach

The Type of Person We’re Looking For

You are:

* Calm under pressure
* Solutions-focused
* Commercially aware
* Detail-obsessed
* Guest-focused
* Growth-minded
* Happy to get stuck in when needed

This role will grow as Must Stay Again grows. The right person could become a key part of the business as we scale.

Hours & Structure

Starting at 5–10 hours per week.

Hours will likely increase over summer as the rental business gets busier.

Flexible structure, but reliability is essential.

Because we’re in hospitality, there may occasionally be guest or operational messages in the evenings or at weekends. This is rare, but it does happen, and we all get stuck in as a team when needed.

This is not an “always on” role, but you do need to be comfortable with the reality of a growing holiday rental business where occasional out-of-hours support may be required.

To Apply

Please include:

* Why this role suits you
* Examples of similar work you’ve done
* Your availability
* Which software, booking platforms, AI tools or admin systems you’re comfortable using
* One example where you improved a system rather than just followed one
* Review our Instagram: @muststayagain and tell us what you think our guest experience is trying to create
* Start your application with the word blueberry

If you’re sharp, organised, tech-comfortable and ready to step into a growing premium holiday rental business, apply.