Customer Support Quality & Performance Review Analyst

I am seeking a detail-oriented Quality Assurance & Performance Analyst to evaluate internal customer service performance and provide data-backed recommendations for process optimization. The goal of this project is to audit existing support workflows and ensure service standards meet internal benchmarks.

Key Responsibilities
• Review internal support logs to identify service trends and areas for process improvement
• Monitor service performance metrics and generate weekly quality reports
• Evaluate documentation accuracy and ensure adherence to internal company policies
• Develop internal training guides and documentation to improve the support team's efficiency
• Serve as a subject matter expert on internal service procedures and product knowledge

If you are organised, detail-oriented, and experienced in service quality analysis, I look forward to hearing from you!