Training course for outbound telephone sales

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  • Proposals: 4
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  • #659527
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Stav M.Lynda W.David C.Aline M. have already sent a proposal.
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Experience Level: Intermediate
General information for the business: The company designs and manufactures quality products for the HVAC market.
Industry: Technology
Description of training: I am looking as a to purchase training materials/ power point slides etc for a 1 day outbound telephone sales course.

thanks Jill!

The company designs and manufactures quality products for the HVAC market.
Including the release of groundbreaking advances with products such as; Select programmers, MoMo valves and Simplex Sentinel. A testimony to the strength of design is the renowned TLX Thermostat range, which is still one of the main thermostats of choice in the market.

Customer orientation and a desire to continue adapting to market changes, using the wealth of experience within the organisation and a range of technologies ensure product development is continuous and fast.

The UK based company have marketing, design, production and both technical and customer support in their 75,000sq ft site located near Glasgow's main motorway interchange and airport.
Extra notes: Course Content:
By the end of this course, each delegate will be able to:

Make successful outgoing sales calls with confidence
Understand why customer care is important
Be more prepared, organised and plan well for the call
Open the call to gain the attention and rapport of the client
Gain and keep control throughout the conversation
Be able to structure a sales call
Understand different ways of communication
Use effective listening and questioning techniques
Sell the features and benefits
Handle and overcome objections
Have the confidence to arrange appointments
Gain commitment and agreement and then close the sale

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