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Johanna L. has already sent a proposal.
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Experience Level: Intermediate
Carry out research to find 6 companies that can we can outsource customer service and admin functions to.

The companies will need to
1) Be able to handle the variable workload of calls and correspondence (starting small with potential to rise rapidly)
2) Follow specific processes and log all activity (calls / Admin) on secure database.
3) The companies will be UK based.
4) Proven track record of providing an outsourced service.

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