Market Research Project - Finnish Speaker required

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Ulla R. has already sent a proposal.
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Experience Level: Intermediate
We are an established b2b customer satisfaction survey business with offices in Europe and the US. We have carried out over 100,000 surveys in 75 countries worldwide.

We are seeking to recruit telephone validators for a current project to carry out the initial validation of the contact supplied by our clients. These calls are carried out to check contact details, explain the survey and to get agreement to participate. It is not for carrying out the surveys themselves, which are sent by post.

You would be required to make the call in the language required, and report back the results and information in English to our HQ. In addition, there may be later follow up calls and back translating of written comments and notes. The validation call is as follow up to a letter from the survey client and is not cold calling. A call, once contacted with the respondent, usually takes about 2-3 minutes to complete.

The surveys themselves are game-like plastic boxes with a set of cards containing questions and statements. To complete the survey, the participant places the cards in the compartment of the box that represents their opinion, and then return the survey by main to our HQ in the envelope provided.

We will pay at a fixed rate, plus any call costs (which must be submitted as an itemised statement).

We have a team of freelancers that currently work for us, but my usual Finnish speaker is no longer available, so a replacement is needed.

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