Customer Satisfaction Survey for Nottinghamshire Innovation Centres

  • Posted:
  • Proposals: 10
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  • #224802
  • Awarded
Andrew W.
Peter M.Jan T.Stephen L.Rebecca S. + 5 others have already sent a proposal.
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Experience Level: Expert
Oxford Innovation would like to appoint someone to carry out a customer satisfaction survey at our three Nottinghamshire centres (Newark Beacon, Mansfield i-Centre and Worksop Turbine) for the financial year 2012/13. The main aims of the survey are to enable quantitative analysis of customer satisfaction levels, maximise participation and collect useful qualitative feedback.


• Compile a 25 question survey.
• Target all centre customers. Over the three centres there are 175 customers, including; 95 office, 9 hot desk and 71 virtual tenants.
• Email the survey 3 times followed by 3 attempts at a telephone survey per contact.
• Carry out quantitative analysis and scoring of customer satisfaction at the question, section and general level.

Final deadline for completion: 17/04/13

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