Snow clearance at elderly care home - legal response

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Experience Level: Intermediate

I require a robust legal based response letter to the owners of a retirement care home where my mother resides - along with 60 or so other elderly tenants - they did not clear with salt or grit the large snowfalls over the period from 20th dec to 6th January blaming national shortgage of grit and salt nationally.

Not inclined to believe this - they should have been prepared prior to winter in the North of Scotland! I wrote to them complaiining that contactors should have been on site clearing the pathways etc but no - their letter states that tenants could have used the bins of salt provided! Most tenants have great difficulty in any movement - never mind clearing snow!! I fell in the snow but again they have ignored this.

They can't be allowed to ignore this problem and blame national salt shortages for their shortcomings. Have letters if required - can fax over.

If you need more details please contact me through the clarification board.


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