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Kolkata
Professional, UK Regulated Legal services. For business & personal needs - Extensively insured.
Manchester
IT Consultant |Virtual Assistant| graphics| | Website design | social media management .
Nairobi
1598990710448690598881709485972026994951209896621771722523871
Description
Experience Level: Intermediate
We have an energy consultancy that helps businesses and customers reduce energy costs. Our biggest selling point is we are not selling just the one product but we have a plethora of products to choose from and advise on the best one to reduce costs. We will then sign up an order and bring in the installer who we control to do the job. We work for the customer in principle and control the installs so the customer doesn't have the wool pulled over their eyes. This is now where we are having a couple of issues.
As the company that we bring in sometimes does a good job at first, but then tails off so we don't use them anymore. When a problem arises with a particular job the original company wont go back. This is leaving us wide open to claims and court cases are being threatened against us. We only take a commission and the installer is paid for the materials and installation.
Moving forward we need for our terms and conditions and contracts to be water tight so that it clearly states we a consultant and the liability on jobs installed falls onto the selected installer. We will still help the customer as much as we can but they cannot take us to court or hold ourselves accountable. Is this something you are able to help with. Any help and advice you can give with this transition would also be great.
I can send you our current contracts for you to adapt. We have a couple of different contracts but would like all to be on 1 if possible. This is quite urgent so hopefully you are available. We also want the contracts to be through ourselves and not the installer. They can be joint contracts but we control it so the customer is protected.
The files are too big for here so would need to wetransfer them to look at
Regards
Joel
As the company that we bring in sometimes does a good job at first, but then tails off so we don't use them anymore. When a problem arises with a particular job the original company wont go back. This is leaving us wide open to claims and court cases are being threatened against us. We only take a commission and the installer is paid for the materials and installation.
Moving forward we need for our terms and conditions and contracts to be water tight so that it clearly states we a consultant and the liability on jobs installed falls onto the selected installer. We will still help the customer as much as we can but they cannot take us to court or hold ourselves accountable. Is this something you are able to help with. Any help and advice you can give with this transition would also be great.
I can send you our current contracts for you to adapt. We have a couple of different contracts but would like all to be on 1 if possible. This is quite urgent so hopefully you are available. We also want the contracts to be through ourselves and not the installer. They can be joint contracts but we control it so the customer is protected.
The files are too big for here so would need to wetransfer them to look at
Regards
Joel
Joel T.
100% (134)Projects Completed
185
Freelancers worked with
132
Projects awarded
29%
Last project
8 Oct 2023
United Kingdom
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