Consumer rights solicitor for refund- letter possible small claim application
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- Proposals: 3
- Remote
- #2218016
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Description
Experience Level: Intermediate
I need a refund for a defective computer bought but the supplier is being difficult, I have a bit of a complicated issue here, I've had issues with a mining rig ( bespoke computer since it was purchased, I have an expert diagnostic report specifying the faults)
the manufacture said I could have a refund if I returned the "tokens mined" ( tokens were bitcoin crypto currency) I declined returning the bit coin and they refused a refund ? is that legal?
I went to the credit card company to action a refund , but as I paid through pay pal they couldn't do anything, now Im back to returning directly to the supplier
I'm now aiming or think the right way forwards is to contact them and make a small claim against them if they don't refund me within a set time,
can you advise on my consumer rights for this defective item and request a refund prior to making a claim against them ?
please find the invoice attached with there t &c, the email stating they wont refund me , the expert diagnostic report ,
the manufacture said I could have a refund if I returned the "tokens mined" ( tokens were bitcoin crypto currency) I declined returning the bit coin and they refused a refund ? is that legal?
I went to the credit card company to action a refund , but as I paid through pay pal they couldn't do anything, now Im back to returning directly to the supplier
I'm now aiming or think the right way forwards is to contact them and make a small claim against them if they don't refund me within a set time,
can you advise on my consumer rights for this defective item and request a refund prior to making a claim against them ?
please find the invoice attached with there t &c, the email stating they wont refund me , the expert diagnostic report ,
Kirsty P.
100% (5)Projects Completed
7
Freelancers worked with
8
Projects awarded
21%
Last project
24 Jan 2019
United Kingdom
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