Senior Network Engineer for ongoing Help Desk
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Post a project like this1977
$45
- Posted:
- Proposals: 8
- Remote
- #2188830
- Awarded
Description
Experience Level: Intermediate
Estimated project duration: More than 6 months
The senior network engineer will be responsible for assisting for the following primary functions:
1. Providing assistance to junior level network engineer's in the field who will be expecting guidance from the senior engineer for each support ticket.
2. Provide documentation from the engineer on site and from actual services rendered into our note platform.
3. Call clients via Skype/Google Voice etc. calls to answer questions as well as handle occasional inbound calls that will be routed to you.
4. Must have at a minimum 5 years experience as a Senior Network Administrator with strong understanding of basic issues such as:
a. File and printer network sharing troubleshooting.
b. Backup alert resolution for failed backup's.
c. Network connectivity troubleshooting.
d. Windows Expert Troubleshooting
5. You are expected to greet each support request with the upmost respect and gratitude when speaking with clients and our field support team.
1. Providing assistance to junior level network engineer's in the field who will be expecting guidance from the senior engineer for each support ticket.
2. Provide documentation from the engineer on site and from actual services rendered into our note platform.
3. Call clients via Skype/Google Voice etc. calls to answer questions as well as handle occasional inbound calls that will be routed to you.
4. Must have at a minimum 5 years experience as a Senior Network Administrator with strong understanding of basic issues such as:
a. File and printer network sharing troubleshooting.
b. Backup alert resolution for failed backup's.
c. Network connectivity troubleshooting.
d. Windows Expert Troubleshooting
5. You are expected to greet each support request with the upmost respect and gratitude when speaking with clients and our field support team.
Robert L.
79% (16)Projects Completed
9
Freelancers worked with
8
Projects awarded
34%
Last project
30 Sep 2019
United States
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