Lead Technical Support
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Post a project like this2352
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- Posted:
- Proposals: 7
- Remote
- #1771700
- Awarded
Web Developer : HTML : JAVASCRIPT : CSS : JQUERY : PHP : WORDPRESS : JOOMLA : ANIMATION : GAMES : AJAX : JSON : GOOGLE : API
London
Manager - IT |Technical / Customer Supt | Cloud Computing | IT Infrastructure| System /Network Admin w/ 12+ yrs exp
Kolkata
11817750332143761761115179692718171151887752
Description
Experience Level: Expert
Estimated project duration: Ongoing
Industry: Technology
Kind of support: Help desk
Description of support work: Oversee the customer support tickets coming in through Help Scout. Work with remote customer support team, solving the more technical and tricky issues and report in each week on top issues, any required documentation needed and improve time to respond to customers.
Required experience/skills:
- 4 yrs+ Customer support
- Technical understanding
- Knowledge of HTML & CSS and a small understanding of JS.
- Strong ability to debug and solve problems
- Fast response time to resolve complex issues
Extra notes:
Kind of support: Help desk
Description of support work: Oversee the customer support tickets coming in through Help Scout. Work with remote customer support team, solving the more technical and tricky issues and report in each week on top issues, any required documentation needed and improve time to respond to customers.
Required experience/skills:
- 4 yrs+ Customer support
- Technical understanding
- Knowledge of HTML & CSS and a small understanding of JS.
- Strong ability to debug and solve problems
- Fast response time to resolve complex issues
Extra notes:
Ben C.
100% (10)Projects Completed
2
Freelancers worked with
2
Projects awarded
100%
Last project
2 Jul 2018
United Kingdom
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Hi,
As this is an ongoing position but has a fixed price requirement, could you please suggest how many hours the initial contract would involve?
Kind regards,
Alex,
Mullally Software Solutions
533183
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