Kind of support: Help desk
Description of support work: Oversee the customer support tickets coming in through Help Scout. Work with remote customer support team, solving the more technical and tricky issues and report in each week on top issues, any required documentation needed and improve time to respond to customers.
- 4 yrs+ Customer support
- Technical understanding
- Knowledge of HTML & CSS and a small understanding of JS.
- Strong ability to debug and solve problems
- Fast response time to resolve complex issues
Ben C.100% (10)
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Clarification Board Ask a Question
As this is an ongoing position but has a fixed price requirement, could you please suggest how many hours the initial contract would involve?
Mullally Software Solutions