I need freelance IT support cover for several days over the month.
- or -
Post a project like this£100(approx. $125)
- Posted:
- Proposals: 8
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- #2123536
- Expired
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Buncrana
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Description
Experience Level: Expert
Estimated project duration: 1 - 6 months
I am looking for a UK BASED IT support freelancer to provide ad-hoc IT support to customers remotely. Ideally based in the West Midlands, but other UK based freelancers will be considered. No non-UK freelancers will be considered.
Role Overview
Working to provide cover for part of the customer-facing IT support team, the role will involve answering support queries from customers and troubleshooting problems from 1st to 2nd line IT issues.
The role requires the individual to have the pragmatic problem solving skills needed to solve IT issues remotely and on site, working directly with customers to provide an exceptional level of IT support.
Key Responsibilities and Accountabilities
The key responsibilities of the role include but are not limited to:
Troubleshoot desktop/server and network problems.
Diagnose and solve hardware/software incidents and problems.
Incident and problem management via our IT helpdesk.
Provide exceptional service and support to our customers.
Work to SLA thresholds for incident(s), request(s) and problem(s).
Prioritise and manage several open cases and projects at any one time.
Establishing a good working relationships internally and with customers.
Supporting customers on both hardware and software applications.
Administering internal and customer Active Directory policies, where required.
Skills, Knowledge and Experience
The ideal candidate would have a very high level of customer service experience and ideally have past experience working in a helpdesk environment. Training on internal systems and tools will be given where required.
Essential:
Experience within IT service delivery
Exceptional customer service
Knowledge and experience of Windows, Mac and Linux operating systems.
Experience with Active Directory and Group Policy administration.
Pragmatic troubleshooting and problem-solving skills.
Network trouble-shooting, TCP/IP and general WAN/LAN knowledge and trouble-shooting experience.
Desirable:
High standard of incident and problem management
Past experience using helpdesk applications.
iOS and Android experience.
cPanel and WHM experience.
Role Overview
Working to provide cover for part of the customer-facing IT support team, the role will involve answering support queries from customers and troubleshooting problems from 1st to 2nd line IT issues.
The role requires the individual to have the pragmatic problem solving skills needed to solve IT issues remotely and on site, working directly with customers to provide an exceptional level of IT support.
Key Responsibilities and Accountabilities
The key responsibilities of the role include but are not limited to:
Troubleshoot desktop/server and network problems.
Diagnose and solve hardware/software incidents and problems.
Incident and problem management via our IT helpdesk.
Provide exceptional service and support to our customers.
Work to SLA thresholds for incident(s), request(s) and problem(s).
Prioritise and manage several open cases and projects at any one time.
Establishing a good working relationships internally and with customers.
Supporting customers on both hardware and software applications.
Administering internal and customer Active Directory policies, where required.
Skills, Knowledge and Experience
The ideal candidate would have a very high level of customer service experience and ideally have past experience working in a helpdesk environment. Training on internal systems and tools will be given where required.
Essential:
Experience within IT service delivery
Exceptional customer service
Knowledge and experience of Windows, Mac and Linux operating systems.
Experience with Active Directory and Group Policy administration.
Pragmatic troubleshooting and problem-solving skills.
Network trouble-shooting, TCP/IP and general WAN/LAN knowledge and trouble-shooting experience.
Desirable:
High standard of incident and problem management
Past experience using helpdesk applications.
iOS and Android experience.
cPanel and WHM experience.
Daniel C.
100% (6)Projects Completed
8
Freelancers worked with
8
Projects awarded
21%
Last project
17 Mar 2019
United Kingdom
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Log inClarification Board Ask a Question
-
are you still requiring someone for this?
-
Hi
How many hours a week would you expect and what hourly rate is offered?
Many thanks
Paul
-
Hello Daniel,
Interested in this job, which lends itself to an hourly rate. What is the fixed price meant to represent ?
Regards,
John R -
Daniel
Location and it is onsite? -
How much notice will be given for Ad Hoc requests/ cover?
712925704515702476702058701817
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