Basic Jira Configuration
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- Proposals: 1
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- #1722160
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Description
Experience Level: Intermediate
Estimated project duration: 1 - 2 weeks
Build Jira service desk. configuration on vps server and build workflows. create custom queues and setup ITSM modules. atleast 5+ years experiance.
Create Organisations in service desk to group clients together for a structured setup
Expand on the Incident/Request workflow at create +1 state and rename & create & rename to replace an existing state to be visually sensible
Confirm automation around workflows currently configured are sufficient - for example Setting resolution on transition to Decline on a Change Request
Confirm the correct transitions that are on the portal are named correctly and remove/add if the process currently requires it.Create 2 SLAs: One at create (Ack), the other one covering the lifecycle of the request (preferably using contractual agreements) or something that's at least best endeavors and achievable
Create Organisations in service desk to group clients together for a structured setup
Expand on the Incident/Request workflow at create +1 state and rename & create & rename to replace an existing state to be visually sensible
Confirm automation around workflows currently configured are sufficient - for example Setting resolution on transition to Decline on a Change Request
Confirm the correct transitions that are on the portal are named correctly and remove/add if the process currently requires it.Create 2 SLAs: One at create (Ack), the other one covering the lifecycle of the request (preferably using contractual agreements) or something that's at least best endeavors and achievable
David H.
100% (1)Projects Completed
1
Freelancers worked with
1
Projects awarded
17%
Last project
30 Sep 2017
United Kingdom
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