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Voice to text on screen software

  • Posted:
  • Proposals: 14
  • Remote
  • #4449569
  • Expired
Piotr F.Imran K.Harshana S.Awais A.Mukul D. + 9 others have already sent a proposal.
  • 4

Description

Experience Level: Expert
We are seeking a skilled developer to create an innovative voice-to-text software solution for our employees' PCs and laptops. This application will listen to telephone calls made via Cisco handsets, summarizing conversations for easy integration into our CRM through a simple cut-and-paste feature. Furthermore, we envision an AI-driven component that learns from user input, providing contextual suggestions for next steps based on call content. Our infrastructure includes Office 365, Windows, and Evonex for telephony. Please outline your proposed development approach and any potential ongoing costs or subscription fees associated with the software.

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Clarification Board Ask a Question

  • Andranik T.

    Before I outline the full technical approach, could you confirm how call audio will be accessed from your Cisco/Evonex telephony setup?

    Specifically, do you have an existing method (API, SIP fork, JTAPI, call recording service, or softphone integration) that allows capturing or streaming call audio to the employee’s PC? This will determine whether the transcription can run locally on the device or if we must implement a server-side audio integration.