Phoenix - Your AI AssistantSenior AI Developer / Engineer – Contact Centre AI Projects
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- Proposals: 27
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- #4524659
- Open for Proposals
Ystrad Mynach 
Description
Experience Level: Entry
Estimated project duration: Not sure
We are seeking a Senior AI Developer / Engineer to support the discovery and potential development of two AI projects within a UK outbound contact centre. Our current contact-centre platform is MaxContact.
The first project aims to explore how AI could enable us to analyse call recordings at scale for QA, compliance, sales and customer insights, moving beyond our current reliance on limited manual call reviews.
The second project aims to explore the use of AI to handle the initial stages of outbound calls, identify non-prospects and transfer appropriate engaged prospects to human agents.
We are deliberately not prescribing the technical solution or technology stack at this stage. We are looking for an experienced, hands-on developer who can understand our business objectives, advise us on how these could technically be achieved, explain what would be involved, and potentially build or support implementation of the agreed solution.
What we're looking for:
- Strong experience developing and deploying AI-enabled solutions in production environments.
- Hands-on software development and systems integration experience.
- Strong experience working with APIs and integrating third-party systems.
- Ability to take a business problem and recommend an appropriate technical solution rather than requiring a predefined technical specification.
- Experience with voice AI, telephony or contact-centre technologies would be highly advantageous.
- Ability to communicate technical concepts clearly to non-technical stakeholders.
- UK-based preferred, although we are open to suitable candidates who can work closely with a UK-based remote team.
This is initially a discovery and scoping engagement, with the potential for development work to follow depending on the recommended approach.
As the discovery stage is intended to establish the appropriate technical approach, development requirements, timescale and likely cost, we welcome proposals that include your usual rate and how you would suggest structuring the initial discovery engagement.
Rate est. between £15 to £20p/h
The first project aims to explore how AI could enable us to analyse call recordings at scale for QA, compliance, sales and customer insights, moving beyond our current reliance on limited manual call reviews.
The second project aims to explore the use of AI to handle the initial stages of outbound calls, identify non-prospects and transfer appropriate engaged prospects to human agents.
We are deliberately not prescribing the technical solution or technology stack at this stage. We are looking for an experienced, hands-on developer who can understand our business objectives, advise us on how these could technically be achieved, explain what would be involved, and potentially build or support implementation of the agreed solution.
What we're looking for:
- Strong experience developing and deploying AI-enabled solutions in production environments.
- Hands-on software development and systems integration experience.
- Strong experience working with APIs and integrating third-party systems.
- Ability to take a business problem and recommend an appropriate technical solution rather than requiring a predefined technical specification.
- Experience with voice AI, telephony or contact-centre technologies would be highly advantageous.
- Ability to communicate technical concepts clearly to non-technical stakeholders.
- UK-based preferred, although we are open to suitable candidates who can work closely with a UK-based remote team.
This is initially a discovery and scoping engagement, with the potential for development work to follow depending on the recommended approach.
As the discovery stage is intended to establish the appropriate technical approach, development requirements, timescale and likely cost, we welcome proposals that include your usual rate and how you would suggest structuring the initial discovery engagement.
Rate est. between £15 to £20p/h
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