AI Tier-1 Customer Service Agent

AI Tier-1 Customer Service Agent – FreeScout + WordPress/WooCommerce + OTT + Airwallex + BTCPay

Description

We are an IPTV/OTT provider looking for an expert to build a fully automated Tier-1 AI customer service agent.

Our business model is very simple, and we already have defined workflows for all customer interactions. The challenge is volume: we receive a high number of enquiries by chat and email, and need AI to take over frontline support.

Customers contact us via:

Chatbot on our WordPress/WooCommerce website

Email, which creates tickets in FreeScout

The AI must automatically handle both entry points, applying our existing workflows and replying directly to customers.

Requirements

FreeScout Integration – AI reads new tickets/replies, responds automatically, escalates only if blocked.

WordPress/WooCommerce Integration – AI pulls order data, subscriptions, and order/user meta (app usernames, passwords, plan type, device IDs, etc.).

OTT Platform Integration – AI checks subscription status (active/pending), triggers provisioning, and supplies credentials (username/password or reset/activation link).

Payment Checks –

Airwallex: explain failed card payments (declined, blocked, insufficient funds, etc.)

BTCPay: confirm invoice status (confirmed, expired, underpaid)

Knowledge Base – AI provides simple FAQs, installation steps, and troubleshooting guides.

Deliverables

Importable n8n workflows covering chat + FreeScout.

README + .env template for setup.

Test script covering all standard workflows.

Short handover video (≤10 minutes).

Acceptance Criteria

Active subscription → AI replies with credentials.

Pending subscription → AI checks payment and explains status.

Not provisioned → AI triggers provisioning and confirms.

Lost credentials → AI supplies reset/activation link.

Failed card/BTC → AI gives specific failure reason.

App install/setup → AI provides step-by-step guide.

Blocked workflow → AI escalates with internal note.

Budget & Timeline

£1,000 (fixed price).

Delivery in 2–3 weeks.

Option for ongoing support.

Screening Questions

Have you built AI auto-responders for FreeScout or similar helpdesks?

How would you integrate Airwallex and BTCPay into n8n?

How would you securely deliver OTT credentials?

Show an example of a tool schema you’ve exposed to an AI agent.

How do you prevent workflow loops/retries in n8n?