Outbound Automated Call Assistance

We are a UK-based letting agency looking to implement an automated outbound calling system for tenant applicants.

The system must be capable of:

Calling UK mobile numbers automatically
Playing either a text-to-speech or recorded voice message
Allowing applicants to respond using keypad options during the call
Sending automated SMS responses based on the option selected
Providing clear reporting and feedback on the outcome of each call

Example workflow:
“Hello, we are calling from Letting Agent regarding your viewing appointment at [property address] on [date/time].

Press 1 to confirm attendance and receive a confirmation text.
Press 2 if you would like your details removed from our system.
Press 3 if you would like a member of staff to call you back.”

Desired outcome:
We want to be able to:

Upload or insert phone numbers
Insert/edit the voice message
Press a button to launch the calls
Receive clear reporting on:
Answered calls
No answers
Keypad responses
Callback requests
Opt-outs

All calls are UK-based and all applicants have voluntarily submitted their details to us and requested contact regarding housing/viewings.

We are NOT looking for generic software recommendations copied from ChatGPT or Google searches.

We are specifically looking for someone who:

Has real experience with these systems
Can properly research and test suitable platforms
Can recommend the simplest and most reliable solution
Can fully set up the system
Can see the project through until it is fully working and tested

The ideal freelancer should already have experience with platforms such as Twilio, Dialpad, Aircall, Close CRM, CallRail alternatives, IVR systems, or similar outbound voice automation software.

Please do not recommend a platform unless you are confident it can achieve all of the above requirements reliably in the UK.

The budget below is including initial set up and is payable once the company is using the recommended software!