Telephone Answering - Business Management

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Description

Experience Level: Intermediate
I am going away for 4 weeks and am looking for someone extremely reliable to manage my business logistics. I\'m only self employed so please bare that in mind when bidding.

I am an IT engineer and perform on-site IT Support.
I need someone that can take calls whilst i\'m away and organise engineers to go out and visit the customer.

A typical scenario would be this...

Customer: Hello - my laptop isn\'t turning on. Can someone come out and look at it.

Customer: I think I have a virus...

You would need to take the customers contact details and then call one of our freelance engineers and book them to visit the customer. You will need to give them a job number which we will provide.

The engineer will then visit the customer, obtain a signed jobsheet and return to you by post/email.

So basically, you are taking calls and arranging for the appropriate engineer to visit.
As an example - yesterday I had 2 phone calls, the day before I had none, the day before that I had 1 , so it\'s not a heavy job.


I will still be contactable whilst away as there is a 6 hour time difference, so 9am = 3pm
and will have access to email.


If this works out - I\'d be happy to certainly use you again.
So please reply with your proposed solution and rate per call etc or however you want to quote.

Please remember - my income is nothing unless I get calls and jobs booked with engineers. (I dont have engineers yet - have posted a job for this too)























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