Replying To Customer Service Emails On A Daily Basis
- or -
Post a project like this£10/hr(approx. $13/hr)
- Posted:
- Proposals: 71
- Remote
- #2272385
- Expired
Executive Assistant specialising in: MS Word, MS Excel, Typing, Data Entry, Document Development
Treorchy
587975256014025594419536212557940253748325569762557122857409254520016402992548820
Description
Experience Level: Entry
I own an e-commerce website selling homeware and I am looking for someone to reply to customer service enquiries for around two hours per day. It can be done from home and I am looking for someone on an ongoing basis, Monday - Friday.
The customer queries come through on an online site called Zendesk so you would login online and reply. The site works on a ‘dropship’ basis, where suppliers send the order directly to the customer for us. This is good as we don’t have to hold stock, but bad in that we then have to rely on other suppliers. Customers may query things like where the order is, if we have any tracking etc, so you will need to have access to the admin email which can be set up on outlook or whatever email you prefer, and will then let you search for order confirmations etc to find the details to then send the customer.
The customer queries come through on an online site called Zendesk so you would login online and reply. The site works on a ‘dropship’ basis, where suppliers send the order directly to the customer for us. This is good as we don’t have to hold stock, but bad in that we then have to rely on other suppliers. Customers may query things like where the order is, if we have any tracking etc, so you will need to have access to the admin email which can be set up on outlook or whatever email you prefer, and will then let you search for order confirmations etc to find the details to then send the customer.
Jamie C.
100% (44)Projects Completed
57
Freelancers worked with
50
Projects awarded
8%
Last project
17 Aug 2020
United Kingdom
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Log inClarification Board Ask a Question
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Hello. Can you answer please is it still available?
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Hi Jessie,
Would this be a specific two hours job (block-time) or is it flexible two hours.
Thanks. -
Hi Jessie,
Can you say how many emails are flowing for drop ship / day.
Regards
Jothi kumar
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Hi Jamie,
Can you confirm if you require someone to be available all day to answer emails or could this be done in a 2 hour block each day?
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