Accountancy
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Post a project like this$1.7k
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Experienced Graphics designer |Experienced WordPress Full Stack|SharePoint Expert|Data Entry Team |flyer/business card/Brochure||2DAnimation||Photoshop work|
Islamabad
Finance professional that is a passionate developer with strong systems knowledge and data analytics
Johannesburg
2359825980790342247381047326507432530099390122642819514311857370978443423524432295
Description
Experience Level: Expert
My Stockport based client are currently looking for candidates to join their Managed Collections & Enquiries Team / Credit Control. As a member of the Managed Collections and Enquiries Team within Group Customer Billing, your responsibilities include cash collection, investigating and resolving issues that affect customer billing, data integrity and customer satisfaction. This will be B2B focused.
The post holder will be expected to have a proactive relationship with their colleagues in sales, contract management, finance, and other key stakeholders to ensure the end to end service we offer is seamless. The advisor will be required to utilise a range of shared support services in order to manage their customer base.
Dependant upon the team you join you will either be responsible for credit Control and debt reduction or complaints and Dispute handling against an assigned business customer base, ensuring all debt collection activity is effectively carried out to secure payment by the due date, and any disputes are captured and managed through to resolution and collection. Experience required
Background and experience in Customer experience/service, Ideally Collections / Complaints experience
Experience in managing key stakeholder relationships across operational and virtual teams
Excellent Customer relationship skills including strong communication, rapport building, with strong written and verbal competency.
Effective negotiation, influencing and problem solving skills and the ability to manage conflict well.
Confident decision maker, able to consistently display tact and diplomacy with the ability to reasonably defend decisions where required.
Excellent organisational skills, highly motivated with the ability to prioritise, manage and collaborate with the wider virtual team to ensure that customer issues are successfully executed and brought to closure with all outstanding balances settled.
Hard working, results oriented, team player with a credible track record of successful credit management
Proficient in range of Microsoft office software, Excel, Outlook, PowerPoint, Word, Access, SharePoint etc.
Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.
The post holder will be expected to have a proactive relationship with their colleagues in sales, contract management, finance, and other key stakeholders to ensure the end to end service we offer is seamless. The advisor will be required to utilise a range of shared support services in order to manage their customer base.
Dependant upon the team you join you will either be responsible for credit Control and debt reduction or complaints and Dispute handling against an assigned business customer base, ensuring all debt collection activity is effectively carried out to secure payment by the due date, and any disputes are captured and managed through to resolution and collection. Experience required
Background and experience in Customer experience/service, Ideally Collections / Complaints experience
Experience in managing key stakeholder relationships across operational and virtual teams
Excellent Customer relationship skills including strong communication, rapport building, with strong written and verbal competency.
Effective negotiation, influencing and problem solving skills and the ability to manage conflict well.
Confident decision maker, able to consistently display tact and diplomacy with the ability to reasonably defend decisions where required.
Excellent organisational skills, highly motivated with the ability to prioritise, manage and collaborate with the wider virtual team to ensure that customer issues are successfully executed and brought to closure with all outstanding balances settled.
Hard working, results oriented, team player with a credible track record of successful credit management
Proficient in range of Microsoft office software, Excel, Outlook, PowerPoint, Word, Access, SharePoint etc.
Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.
Daniel D.
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Last project
10 May 2024
United Kingdom
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Is this a home based role or office based in Stockport?
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Hi Daniel, is this position based in Stockport or a remote position? Thanks.
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Hi Daniel,
Is this a remote position or is it site based?
Thanks
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