Provide 1st line support for web based learning management system
- or -
Post a project like this3861
£15/hr(approx. $19/hr)
- Posted:
- Proposals: 10
- Remote
- #322085
- Awarded
Sales, Data Analysis, Data Cleanse, Business Intelligence, Business Analysis, Project Managment, Consultacy
Paisley
757539311106617108530214922245117380425449215473091512019
Description
Experience Level: Intermediate
Estimated duration: not set
Description: We are looking for a 1st line support consultant to join our small help desk. The help desk provides support to both internal and external clients as well as managing and maintaining the managed service infrastructure. This includes responsibility for the prioritisation and management of incoming emails as well as the pre-emptive management and maintenance of both internal and external customer systems and networks.
You will be working alongside an experienced engineer, sharing knowledge and skills to deliver outstanding service levels, both internally and to our supported customer base.
You will be responsible for the allocation and management of all incoming emails to helpdesk. Your duties and responsibilities will include, but not limited to:
1) Answering and responding to initial support emails
2) Logging all issues in the support system
3) Ensuring that issues are managed and progressing towards a solution whilst keeping the customer updated
4) Solving issues either on your own or with assistance from other team members
We will provide training both internally and externally on the core applications
1st Line Technical Support Skills Required:
Ideally you are very familiar with Moodle products.
along with experience in supporting as many of the technologies below as possible:
HTML
Basic programming
Excell
Description: We are looking for a 1st line support consultant to join our small help desk. The help desk provides support to both internal and external clients as well as managing and maintaining the managed service infrastructure. This includes responsibility for the prioritisation and management of incoming emails as well as the pre-emptive management and maintenance of both internal and external customer systems and networks.
You will be working alongside an experienced engineer, sharing knowledge and skills to deliver outstanding service levels, both internally and to our supported customer base.
You will be responsible for the allocation and management of all incoming emails to helpdesk. Your duties and responsibilities will include, but not limited to:
1) Answering and responding to initial support emails
2) Logging all issues in the support system
3) Ensuring that issues are managed and progressing towards a solution whilst keeping the customer updated
4) Solving issues either on your own or with assistance from other team members
We will provide training both internally and externally on the core applications
1st Line Technical Support Skills Required:
Ideally you are very familiar with Moodle products.
along with experience in supporting as many of the technologies below as possible:
HTML
Basic programming
Excell
Paul L.
0% (0)Projects Completed
2
Freelancers worked with
2
Projects awarded
13%
Last project
17 May 2019
United Kingdom
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