Virtual Office Manager
- or -
Post a project like this2620
$$
- Posted:
- Proposals: 7
- Remote
- #1443671
- Awarded
Experienced Virtual Assistant (VA) - Offering Administration, Secretarial and Finance support to SME's.
Ipswich
Versatile Remote Business Support Specialist | Extensive Property Industry Experience | Office Manager | PA | Virtual Assistant | Project Management
Bristol
58797535292151868154194563136310010491458589
Description
Experience Level: Intermediate
JOB DESCRIPTION:
• This is a job for Customer Relations person or virtual receptionist in a domestic cleaning company based in Borehamwood (Herts), although you could be located anywhere in the UK. The role involves enrolling new customers, and putting them on the system (diarising), liaising with existing cleaners about their availability, and matching them up. You will also need to maintain existing customers and cleaners.
• YOU MUST LIVE IN THE UK AND YOU MUST BE A NATIVE ENGLISH SPEAKER
• YOU MUST BE AVAILABLE TO WORK ON THIS JOB BETWEEN MON-FRI 0900-1700
GENERAL FUNCTIONS:
• To answer the phone and take calls from potential and existing customers
• Communicate with, allocate and match cleaners to customers
• You don’t necessarily have to take every call immediately if you are on another phone call or can't answer. But you WILL be required to listen to the voice message and call back callers who did or didn’t leave a message within minutes so as not to lose the customer!
• To send text confirmations to cleaners for new jobs or answer their enquiries
• To liaise with me as required by phone and email
• Email support, telephone support, sms text support and data entry into CRM
• Chasing customers for unpaid bills or for other documents that need sending through
• I will be notified of any out of the ordinary issues and you will need to write me an email report initially once a day, and in time once a week with any issues I should know about, and instruction for me to do
SCOPE:
• An estimated average of 1-3 hours per day (fragmented and cumulative)
• Official opening hours are Mon-Fri 0900-1700, so you will need to be at home on your computer during these times
SKILLS & TRAITS:
• You must be able to work and feel at ease with technology like Office365, OneDrive, texting services, making calls using VOIP on your computer using a microphone-earphone headset, CRM (Customer Relations Manager), excel sheets, etc...
• You must have previous experience in customer support
• You must be thorough, accurate and prompt. If a task is started it needs to be followed through all the way, thoroughly an accurately.
TIME KEEPING:
You will need to clock up your time on the job, and then invoice me every two weeks. Jobs that come in will be 'managed' totally by you, meaning that you will be able to see if and what needs chasing and when this needs to happen (customers and cleaners), setting tasks and events into the CRM to remind you when they need to happen
Having done this on with other VAs I know that the work is fragmented and would need monitoring and clocking up minutes here and there for text messages, emails, and phone calls, and then adding it up at the end of a day. If you don’t have a program to do this then a program and a time sheet will be provided. You might have 15 different activities relating to the business in a day, but they will clock up to between 1-3 hours. With more clients joining almost every day and the planned expansion of the business in 2017, there will be more time spent on this business as time goes on.
This job would work out nicely for you if you do this kind of work with another client.
In your reply please state:
1. Where you live
2. Confirm how much you charge per hour
3. If you connect with these tasks or have done this before
4. If you have previous experience with a cleaning agency, or another job that you did you think would help you with this job
5. Your availability during the week e.g. if you can't be available for half a day here or there I must know about it.
• This is a job for Customer Relations person or virtual receptionist in a domestic cleaning company based in Borehamwood (Herts), although you could be located anywhere in the UK. The role involves enrolling new customers, and putting them on the system (diarising), liaising with existing cleaners about their availability, and matching them up. You will also need to maintain existing customers and cleaners.
• YOU MUST LIVE IN THE UK AND YOU MUST BE A NATIVE ENGLISH SPEAKER
• YOU MUST BE AVAILABLE TO WORK ON THIS JOB BETWEEN MON-FRI 0900-1700
GENERAL FUNCTIONS:
• To answer the phone and take calls from potential and existing customers
• Communicate with, allocate and match cleaners to customers
• You don’t necessarily have to take every call immediately if you are on another phone call or can't answer. But you WILL be required to listen to the voice message and call back callers who did or didn’t leave a message within minutes so as not to lose the customer!
• To send text confirmations to cleaners for new jobs or answer their enquiries
• To liaise with me as required by phone and email
• Email support, telephone support, sms text support and data entry into CRM
• Chasing customers for unpaid bills or for other documents that need sending through
• I will be notified of any out of the ordinary issues and you will need to write me an email report initially once a day, and in time once a week with any issues I should know about, and instruction for me to do
SCOPE:
• An estimated average of 1-3 hours per day (fragmented and cumulative)
• Official opening hours are Mon-Fri 0900-1700, so you will need to be at home on your computer during these times
SKILLS & TRAITS:
• You must be able to work and feel at ease with technology like Office365, OneDrive, texting services, making calls using VOIP on your computer using a microphone-earphone headset, CRM (Customer Relations Manager), excel sheets, etc...
• You must have previous experience in customer support
• You must be thorough, accurate and prompt. If a task is started it needs to be followed through all the way, thoroughly an accurately.
TIME KEEPING:
You will need to clock up your time on the job, and then invoice me every two weeks. Jobs that come in will be 'managed' totally by you, meaning that you will be able to see if and what needs chasing and when this needs to happen (customers and cleaners), setting tasks and events into the CRM to remind you when they need to happen
Having done this on with other VAs I know that the work is fragmented and would need monitoring and clocking up minutes here and there for text messages, emails, and phone calls, and then adding it up at the end of a day. If you don’t have a program to do this then a program and a time sheet will be provided. You might have 15 different activities relating to the business in a day, but they will clock up to between 1-3 hours. With more clients joining almost every day and the planned expansion of the business in 2017, there will be more time spent on this business as time goes on.
This job would work out nicely for you if you do this kind of work with another client.
In your reply please state:
1. Where you live
2. Confirm how much you charge per hour
3. If you connect with these tasks or have done this before
4. If you have previous experience with a cleaning agency, or another job that you did you think would help you with this job
5. Your availability during the week e.g. if you can't be available for half a day here or there I must know about it.
Simon P.
100% (5)Projects Completed
7
Freelancers worked with
5
Projects awarded
4%
Last project
14 Feb 2017
United Kingdom
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
I Thins I can Do this without Any problem
If you hire me i think i will do this with lower bugde.
Best Regards,
Labonno.
311037
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies