Inbound calls/emails/live chat.
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Customer Support, eCommerce (Amazon, eBay, Shopify, Magento), Admin work, Social Media Management, Truck Dispatch
Albany
Excel, Jotform, Zapier and Canva expert. Preofessional trainer and also able to produce solutions for projects
Burnham-on-Sea
870646216898342247504124102639211805201509250152437315303551698482172630443013
Description
Experience Level: Entry
I'm working on expanding my web consultancy business into some other related areas, which will hopefully result in calls/emails/live chats (on Tawk.To) coming in from potential customers, and current customers wanting support. Problem is, me and my colleague are rarely available to answer things, usually working on-site, or working odd hours.
So:
1 - Are you generally working and able to take inbound calls (or call them back within half an hour or so)/chats/emails for fairly standard hours during the day?
2 - How do you handle billing for inbound things? I use Toggl for time tracking and have customers' accounts listed to log time against for billing, do you use something similar?
3 - Do you have any technical understanding of website/email/telephone systems? (Would mean helping with first line support, rather than just taking messages to pass on).
Let me know if you're interested, happy to answer any questions. :-)
John, JOT Web UK.
So:
1 - Are you generally working and able to take inbound calls (or call them back within half an hour or so)/chats/emails for fairly standard hours during the day?
2 - How do you handle billing for inbound things? I use Toggl for time tracking and have customers' accounts listed to log time against for billing, do you use something similar?
3 - Do you have any technical understanding of website/email/telephone systems? (Would mean helping with first line support, rather than just taking messages to pass on).
Let me know if you're interested, happy to answer any questions. :-)
John, JOT Web UK.
John T.
100% (11)Projects Completed
10
Freelancers worked with
11
Projects awarded
35%
Last project
4 Apr 2021
United Kingdom
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Hello, what kind of technical understanding you mean? Would a degree in electronics help?
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