Customer & Tech Support Agent
4664
£13/hr(approx. $16/hr)
- Posted:
- Proposals: 15
- Remote
- #69011
- Archived
IT Director, Cloud Specialist, IT Transformation, Office 365, Hosted Exchange, Business IT systems and change
London
1426215827304747773911902214479515416716439317363518360719982856867
Description
Experience Level: Intermediate
We're an exciting new web 2.0 company needing support agent(s) for responding to customer queries.
We're using Zendesk, so experience with that app is a major advantage.
Specifically you will be:
- Responding to email support tickets
- Updating the support forum with tips & tricks about our solution
- Adding and editing user guides
- Gathering customer feedback for future changes
You need to be technology focused, have worked in customer support before, be willing to learn about our solution, and have a good understanding of the mobile phone sector.
You will be working remotely from your home/office, and have to be available to respond to tickets at least twice a day.
Work schedule is estimated right now, but will certainly increase as we roll out the product over the coming months. You therefore, need to work flexible hours when needed.
We're using Zendesk, so experience with that app is a major advantage.
Specifically you will be:
- Responding to email support tickets
- Updating the support forum with tips & tricks about our solution
- Adding and editing user guides
- Gathering customer feedback for future changes
You need to be technology focused, have worked in customer support before, be willing to learn about our solution, and have a good understanding of the mobile phone sector.
You will be working remotely from your home/office, and have to be available to respond to tickets at least twice a day.
Work schedule is estimated right now, but will certainly increase as we roll out the product over the coming months. You therefore, need to work flexible hours when needed.
Dave B.
0% (0)Projects Completed
3
Freelancers worked with
6
Projects awarded
17%
Last project
31 Aug 2012
United Kingdom
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