Customer Service Manager
- or -
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- Posted:
- Proposals: 1
- Remote
- #16998
- Expired
Description
Experience Level: Intermediate
The project is based Dubai for a time of 2-3 months starting latest 15 th February 2010.
The candidate must be fluent in Arabic and English. It would be an advantage if she/he has consultancy experience. Leadership skills, monitoring and coaching skills with very good time management and organization skills is required.
The Manager is responsible for
- monitoring the work of the customer service officers
- track and manage the the workload of the customer service officers
- own and manage the performance evaluation, development and promotion mechanism for the customer service officers
- review and analyze the complaint reports
- prepare high level reports to submit to the Strategy Department
- working together with the different Departments
Please mention your per hour charge for this requirement in your bid.
The candidate must be fluent in Arabic and English. It would be an advantage if she/he has consultancy experience. Leadership skills, monitoring and coaching skills with very good time management and organization skills is required.
The Manager is responsible for
- monitoring the work of the customer service officers
- track and manage the the workload of the customer service officers
- own and manage the performance evaluation, development and promotion mechanism for the customer service officers
- review and analyze the complaint reports
- prepare high level reports to submit to the Strategy Department
- working together with the different Departments
Please mention your per hour charge for this requirement in your bid.
Pinar K.
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Last project
13 May 2024
Turkey
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