Customer Service Coordinator / Email Campaign Manager
- or -
Post a project like this£14/hr(approx. $18/hr)
- Posted:
- Proposals: 7
- Remote
- #1980407
- Expired
✔ VA ✔ Data Entry ✔ Lead Generation ✔ WordPress ✔ E-Commerce ✔ Social Media ✔ Accounting
Surat
73217881429919426342130534213380621985262230118
Description
Experience Level: Expert
This position is for a candidate residing in the greater London area who is interested in working from home as a paid contractor.
This role will work closely with our UK/EU based Sales teams as well as our head office located in Orlando, Florida.
We are currently seeking an experienced online Customer Service Coordinator (“CSC”) to manage two critical positions for our company - Email Production Management and Customer Service Representative.
Email Production Management: The CSC will be responsible for the successful deployment of email marketing campaigns. Ideal candidates will have 1-2 years of experience in supporting and managing email campaigns from creative approval through the deployment of campaigns via automated email delivery systems. The CSC is responsible for supporting and executing email-marketing campaigns through tasks that include, testing and optimization, content editing, list management, campaign scheduling, deployment, and reporting. This position will work closely with members of the Customer Service, Sales, and Marketing Departments to support new and current email clients.
Core Duties Include:
Supporting the development and deployment of email marketing campaigns.
Monitoring and reporting on campaign performance results.
Performing quality assurance of creative and messaging prior to campaign launch.
Applying quality control and list management skills for effective marketing.
Troubleshooting and resolving problems or issues with campaigns and/or reporting software.
Reviewing all email campaigns to ensure compliance with laws, regulations, and privacy policies (CAN-SPAM Act and GDPR).
Customer Service Representative: The CSC will perform PDF file-processing tasks using our company’s proprietary software solution to support the creation of online desktop and mobile-optimized digital publications. Ideal candidates will have 1-2 years of experience in supporting customers within a software-based organization. This CSC will support the customer service operations as PDF file processor, technical problem solver, and frontline service representative.
Core Duties Include:
Uploading, processing, and editing PDF files and documents.
Analyzing files and documents for accuracy.
Locating and correcting processing errors.
Providing direct support to customers using phone, live chat, and email.
Maintaining activity logs.
Highly qualifications candidates must be results oriented and eager to take ownership of initiatives while collaborating with relevant company stakeholders. Candidates must be able to work well independently and manage a heavy workload in a fast-paced environment, with strong emphasis on organization and multi-tasking. This role is ideal for a critical thinker with good communication skills and a solid understanding of campaign metrics.
Preferred Job Requirements
2-4+ years of relevant experience in email Marketing and Customer Service.
Excellent communication skills, both verbal & written: phone, emails, and instant messenger. Ability to communicate well to team members, management, and clients who are at different business and technical knowledge levels.
Writing and editing background is a plus.
Zoho CRM is a plus.
Proficient with MS Office, specifically Excel and PowerPoint
Must be a quick learner, self-starter - ability to work in a very fast-paced, dynamic, and demanding environment
Teamwork skills - ability to work with group members across the company, to be flexible, and to be willing to share workloads
This role will work closely with our UK/EU based Sales teams as well as our head office located in Orlando, Florida.
We are currently seeking an experienced online Customer Service Coordinator (“CSC”) to manage two critical positions for our company - Email Production Management and Customer Service Representative.
Email Production Management: The CSC will be responsible for the successful deployment of email marketing campaigns. Ideal candidates will have 1-2 years of experience in supporting and managing email campaigns from creative approval through the deployment of campaigns via automated email delivery systems. The CSC is responsible for supporting and executing email-marketing campaigns through tasks that include, testing and optimization, content editing, list management, campaign scheduling, deployment, and reporting. This position will work closely with members of the Customer Service, Sales, and Marketing Departments to support new and current email clients.
Core Duties Include:
Supporting the development and deployment of email marketing campaigns.
Monitoring and reporting on campaign performance results.
Performing quality assurance of creative and messaging prior to campaign launch.
Applying quality control and list management skills for effective marketing.
Troubleshooting and resolving problems or issues with campaigns and/or reporting software.
Reviewing all email campaigns to ensure compliance with laws, regulations, and privacy policies (CAN-SPAM Act and GDPR).
Customer Service Representative: The CSC will perform PDF file-processing tasks using our company’s proprietary software solution to support the creation of online desktop and mobile-optimized digital publications. Ideal candidates will have 1-2 years of experience in supporting customers within a software-based organization. This CSC will support the customer service operations as PDF file processor, technical problem solver, and frontline service representative.
Core Duties Include:
Uploading, processing, and editing PDF files and documents.
Analyzing files and documents for accuracy.
Locating and correcting processing errors.
Providing direct support to customers using phone, live chat, and email.
Maintaining activity logs.
Highly qualifications candidates must be results oriented and eager to take ownership of initiatives while collaborating with relevant company stakeholders. Candidates must be able to work well independently and manage a heavy workload in a fast-paced environment, with strong emphasis on organization and multi-tasking. This role is ideal for a critical thinker with good communication skills and a solid understanding of campaign metrics.
Preferred Job Requirements
2-4+ years of relevant experience in email Marketing and Customer Service.
Excellent communication skills, both verbal & written: phone, emails, and instant messenger. Ability to communicate well to team members, management, and clients who are at different business and technical knowledge levels.
Writing and editing background is a plus.
Zoho CRM is a plus.
Proficient with MS Office, specifically Excel and PowerPoint
Must be a quick learner, self-starter - ability to work in a very fast-paced, dynamic, and demanding environment
Teamwork skills - ability to work with group members across the company, to be flexible, and to be willing to share workloads
Les C.
0% (0)Projects Completed
-
Freelancers worked with
-
Projects awarded
0%
Last project
7 May 2024
United Kingdom
New Proposal
Login to your account and send a proposal now to get this project.
Log inClarification Board Ask a Question
-
Hi,
Is this one role or two and is it/are they full-time please?
Thanks
KellyLes C.21 Apr 20181 Position Full Time ;-)
630378
We collect cookies to enable the proper functioning and security of our website, and to enhance your experience. By clicking on 'Accept All Cookies', you consent to the use of these cookies. You can change your 'Cookies Settings' at any time. For more information, please read ourCookie Policy
Cookie Settings
Accept All Cookies