Customer service
- or -
Post a project like this- Posted:
- Proposals: 16
- Remote
- #2278024
- Expired
Description
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Luisa L.
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Hi I just wanted to confirm if you are still open for proposals or this position is already full?
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Hi Luisa
Would it be okay if I was based in NZ? Thanks
Harriet -
Hi Luisa do you have preference on the location of the freelancer? Also is a Ringcentral system sufficient to handle the calls?
Luisa L.25 Jan 2019Hello,will you be interested in a work from home job ? pay is $20/hr.
The name of the Company is ( Affectis Pharmaceuticals Limited
The position available are: Administrative Assistant
/Customer Service Representative
/Operations Manager/Call Center Representative. '.. The pay we are offering for the job positions is nothing less than $20 per hour. Let me know once you get this. Thank you.
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Thanks for the invite, can you confirm what your budget covers (per hour/day?)
Luisa L.24 Jan 2019Hello,will you be interested in a work from home job ? pay is $20/hr.
The name of the Company is ( Affectis Pharmaceuticals Limited
The position available are: Administrative Assistant
/Customer Service Representative
/Operations Manager/Call Center Representative. '.. The pay we are offering for the job positions is nothing less than $20 per hour. Let me know once you get this. Thank you.UK Sales & Marketing Solutions24 Jan 2019If USD then yes I would be interested, can you send more details over please, thanks.