Call Center/Customer Service
- or -
Post a project like this$24/hr
- Posted:
- Proposals: 27
- Remote
- #2367900
- Expired
2706361269452847419327012452700640270090325736022718502541205270539725096742710337
Description
Experience Level: Expert
We are seeking a Call Center/Customer Service Representative. This contract is going to last for 6-months.
The main function of a CSR specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Agents may be inbound, outbound or a combination of both.
Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Education & Experience
High school diploma or GED preferred
2-4 years customer service related experience required
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Capable of working independently and manage one’s time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
The main function of a CSR specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Agents may be inbound, outbound or a combination of both.
Responsibilities
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Education & Experience
High school diploma or GED preferred
2-4 years customer service related experience required
Skills
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
Capable of working independently and manage one’s time
Ability to accurately document and record customer/client information
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Jeff E.
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Last project
5 May 2024
United States
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