Itsm Projects
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Past "Itsm" Projects
I need to create an infographic
I am working on ITSM (IT Service Management) project. I need to create a graphic showing linkage between various services involved in ITSM for e.g. Incident, Change, Problem, Major Incident & Service Desk. I am uploading some of the images that can be used to get an idea about what I am expecting. Let me know if you have questions.
UK Universities and courses on Enterprise Service Management
I need a quick piece of research carried out. I need to know which UK Universities offer courses which involve Enterprise Service Management (ESM) or IT Service Management (ITSM). I just need university name and the name/s of the courses they are running. Results needed by Tuesday evening
Illustration for websites required
below Illustrations required for websites which showcases our services . 1. Cloud Tranformation framework: (See sample 1) Cloud consulting: Assessment (requirements, architecture) Discovery Proposal PoC Cloud Migration and Integration: Infrastructure Migration Compute & Storage Network & Security Database Application. Application Modernisation Cloud Native Architecture Modular Construct, API Integration Testing & Automation. Cloud Management: Monitoring, Deployment, Security, DR, Backup, Restore, Log Management, Optimisation, Auditing, DevOps, SysOps, Support. 2. Our core cloud competencies: (below are products which are our competencies in different areas, use the company logo, I have attached a sample 2) Cloud: Microsoft Azure, Amazon AWS service, Office 365, G Suite, Google Cloud Platform. Infrastructure: Windows, Redhat, Ubuntu Database & Middleware: Mongo DB, My SQL, Microsoft SQL Server, Apache Tomcat, Microsoft IIS, Oracle Platforms: Microsoft Hyber V, VMWare, Microsoft Exchange, Microsoft Teams Automation & Orchestration: Chef, docker, Puppet, Terraform, Kubernetes, Hybrid Infrastructure: Nagios, nexthink, Manage Engine, OTRS, Symphony Summit, Governance & security, iMperva, Barracuda, Trend Micro, Checkpoint, Symantec WSS, Alert logic, DRaaS: Commwault, Asigra, Veeam 3. Operations Transformation (see sample 3): Hybrid IT Managed services: Service Automation, DRaaS (Disaster Recovery as a service), Workplace management, Security Management, DC Management (Private, Public, Hybrid), Network Management, Application performance management, Service Desk, Server & Storage( HP, Dell, EMC, Netapp, Sun, Hitachi) 4. IT Management 4a.ITIL Services: Incident management, Request management, Change management, Continuous service improvement, Asset management, Capacity planning, 24/7 monitoring service, ITSM service desk, Major incident management, Problem management. 4b.Programme & Project management: Data centre relocations, Service introduction, Service transition, Advanced threat detection, MSSP, NOC, Darknet assessment, Vulnerability management, IDAM, CASB, SIEM, CyberArk, VMware virtualisation, Storage & Backup, Networking, VOIP, message & collaborations. 5. Datacentre services a. DC Operations: Automation, Monitoring, Alerting & Reporting, Remediation & Troubleshooting, Server maintenance, Maintaining enterprise security policies, managed backup service, Performance management, Platform management, patch management, cost optimisation. b. DC Management: Server management, Storage management, Network design & management, Security Management, Virtualisation. c. Database Solutions: Design, build and support of all major databases until one umbrella. Remove the complexity of multivendor database service. Our teams core capabilities include MS SQL, Oracle, mongo DB, Sybase, PostgreSQL, MySQL and many more. 6. Cloud Services: Your cloud digital transformation in the making. a. Azure NHS cloud: b. Public cloud: We offer : Amazon Web Service, Microsoft Azure, Google Cloud Platform, Docker, O365, Goole Apps. c. Private cloud: We offer: VMware, Microsoft HyperV d. Cloud Managed service. DRaaS (myDataSync), DevOps, Cloud Monitoring services, Support & remediation, Advisory Services. e. Migration to the cloud: (picture) Free assessment, PoC, Data Migration, Application migration, Scale, Optimise, Manage, Innovate. 7. Cyber security: 2 factor authentication, Anti-spam Solutions, Advance Threat Protection, Anti-virus protection, Bandwidth analysis & management, Data leakage prevention, Email monitoring & control, Encryption, Gateway Firewalls/UTM, Intrusion Detection Solutions, Intrusion Prevention Solutions, SIEM, Web surfing management.
Basic Jira Configuration
Build Jira service desk. configuration on vps server and build workflows. create custom queues and setup ITSM modules. atleast 5+ years experiance. Create Organisations in service desk to group clients together for a structured setup Expand on the Incident/Request workflow at create +1 state and rename & create & rename to replace an existing state to be visually sensible Confirm automation around workflows currently configured are sufficient - for example Setting resolution on transition to Decline on a Change Request Confirm the correct transitions that are on the portal are named correctly and remove/add if the process currently requires it.Create 2 SLAs: One at create (Ack), the other one covering the lifecycle of the request (preferably using contractual agreements) or something that's at least best endeavors and achievable