Customer Support Projects

Looking for a supporter

We are looking for a new supporter who can support in social media marketing. It's okay without no social profiles now and we can create a new one. And also, no special experiences about marketing and we will guide. Just want your appreciate and your support for a long-term project. Payment: monthly budget If you are interested, please get in touch. Candidate: male located in US

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

Customer service email

**Customer Support Representative (2 E-commerce Brands)** I'm looking for someone to handle customer support for two e-commerce brands. **Responsibilities:** * Respond to customer inquiries using the FAQ and response templates I provide. * Escalate any issues that fall outside the provided guidelines. * Maintain a professional, friendly, and timely tone with customers. **Requirements:** * Available **7 days a week**. * Daily workload is very light—typically **10 minutes or less per day**. * Strong written English and attention to detail. * Reliable and responsive. This is an ongoing role for someone dependable who can consistently provide quick daily support.

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Customer approval feature for shopify B2B website

We have a Shopify store for B2B customers. Following recent Shopify updates, anyone can now sign up and create an account without us being able to confirm that they are a genuine trade customer. We need a Shopify developer to create a custom approval process for new account registrations. New customers should only be able to access their account once we have reviewed and approved their application. This must be completed using custom code, without any paid apps.

Local Representative Required for Incorporation Support

Scope of Work includes: Local Representative / Nominee Director - Act as the resident/local representative or nominee director for the Japan entity, as required under applicable Japan laws and regulations. - Sign incorporation documents, corporate resolutions, and compliance-related documents where legally required. Communication and Coordination - Act as a local point of contact in Japan for regulatory or administrative matters, where required. - Coordinate with our global compliance team regarding documentation, filings, and procedural requirements.

Local Representative Required for Incorporation Support

Scope of Work includes: Local Representative / Nominee Director - Act as the resident/local representative or nominee director for the US entity, as required under applicable US laws and regulations. - Sign incorporation documents, corporate resolutions, and compliance-related documents where legally required. Communication and Coordination - Act as a local point of contact in US for regulatory or administrative matters, where required. - Coordinate with our global compliance team regarding documentation, filings, and procedural requirements.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Virtual admin support

Reliable virtual admin support needed: minimum 10 hours/month dedicated to billing tasks and social media management. Responsibilities include invoicing, expense tracking, reconciling payments, scheduling posts, drafting captions, monitoring engagement, and basic analytics reporting. Seeking a organized, proactive assistant with strong communication, attention to detail, and familiarity with common billing systems and social platforms. Timely delivery, confidentiality, and consistent availability each month are essential.

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Support for Senior Tech Lead

Experienced WordPress Developer needed to support a Senior Tech Lead in designing, developing, maintaining and enhancing bespoke WordPress sites, themes and plugins. Responsibilities include converting Figma/Adobe XD to responsive sites, building reusable components, optimising performance, SEO, accessibility and security, integrating APIs, CRMs and payment gateways, troubleshooting, performing updates, managing migrations and GIT deployments. Must have 4+ years commercial WP experience, strong PHP, HTML5, CSS3, JS, ACF, MySQL, Git and responsive design expertise.

Full-Stack Developer for Business Operations

Summary Project Overview We are a manufacturing company with our own delivery fleet, supplying our products to customers across the island. We are looking for an experienced developer (or small team) who can analyze our existing workflow and build a modern solution to automate and simplify our operations. Our Current Workflow 1. Customers place their orders via WhatsApp, usually one day before delivery. 2. A staff member manually copies every order from WhatsApp onto paper. 3. Orders are grouped by delivery region. 4. The processing department receives the handwritten orders and prepares the products for each region. 5. Once processing is completed, invoices are manually created. 6. All invoices are written and handed to the drivers before deliveries. 7. At the end of the day, drivers return with payments collected from customers. 8. Payments (cash, cheque, or bank transfer) are then manually reconciled. Product Pricing & Weight Calculation We deal primarily in fresh chicken products, and our pricing is based on net weight (kg). However, customers may place their orders either by pieces (pcs) or kilograms (kg), depending on their preference. Each customer may also have their own negotiated pricing, so the system must support customer-specific price lists. During processing, the products are packed into crates before dispatch. Each crate has a different tare weight (typically 1 kg, 1.9 kg, 2 kg, 3 kg, or 4 kg). For example, if a customer orders 50 pieces of chicken, the order may be packed into 6 or 7 crates with varying tare weights. The processing staff records the gross weight and the tare weight of the crates, and the system must automatically calculate the net product weight (Gross Weight − Total Tare Weight). The customer is then invoiced based on the net weight, using their agreed price per kilogram. Order Complexity We currently manufacture and sell approximately 50 different chicken products. The system must support customers ordering any combination of these products in a single order. As our business grows, the solution should efficiently handle large multi-line orders while ensuring accurate order processing, production planning, invoicing, and delivery. The application should remain fast, reliable, and easy to use even when processing complex orders with many different product lines. Delivery Adjustments & Exceptions As we deal with fresh chicken products, the invoiced quantities may occasionally need to be adjusted during delivery. Some customers choose to verify the weight of the products upon receipt. If the measured weight is lower than the invoiced net weight, the driver contacts the office and the invoice must be adjusted so that the customer is charged only for the weight actually received. If the delivered weight is higher than the invoiced weight, no adjustment is required. In addition, there are occasions where a driver may inadvertently leave one or more items at the factory. In such cases, the driver contacts the office from the customer's location, and the missing items must be removed from the invoice so that the customer is billed only for the products that were successfully delivered. The system should make these delivery-time adjustments simple, fully traceable, and synchronized with the final invoice and payment records. Our workflow involves many real-world operational exceptions that cannot always be anticipated. We are looking for a developer who can design a flexible system capable of handling these scenarios without requiring manual workarounds or software changes each time a new business rule arises. While this process works, it requires a significant amount of manual work, duplicate data entry, printed paperwork, and repetitive administrative tasks. What We Are Looking For We are looking for someone who can study our workflow, understand our business processes, and propose a modern, scalable solution. We are open to suggestions if there are better ways to improve our operations.

Freelance DevOps Support Engineer (Part-Time, Remote) | EUROPE

About Us: We are building next-generation DevOps and Cloud engineers through hands-on, outcome-driven education. Our students don't just watch content — they build, deploy, break, and ship real systems. To support this mission, we're looking for an experienced DevOps / Cloud Engineer who genuinely enjoys helping others learn and grow. This is a part-time, support role — straightforward, focused, and impactful. The Role: As a DevOps / Cloud Support Engineer, your primary responsibility is to provide technical support to our students on Discord across our DevOps and DevSecOps bootcamp programs. You will combine deep technical expertise with clear, patient communication to ensure students feel supported and unblocked throughout their learning journey. This role is 100% remote, part-time, must overlap with EUROPE time zone(CEST). Key Responsibilities Student Technical Support Answer student technical questions within 2 hours on Discord across our DevOps and DevSecOps trainings Help students troubleshoot issues with tools, commands, configurations, and concepts Proactively check in on open threads to ensure students are unblocked and making progress Foster a supportive, high-trust learning environment Open, communicative, and approachable — students should feel comfortable reaching out at any time Support is primarily written via Discord, but when needed, be ready to jump on a short call with a student to solve issues in real time and unblock them faster Course Quality Feedback Flag and document course content that appears outdated, broken, or unclear Report recurring student issues to the course maintenance team for fixes and updates Contribute observations that help keep our bootcamp content aligned with current industry standards Career Development Support (occasional, on-demand) Conduct 1-on-1 career calls with students — mock interviews, career planning, and job search strategy Review and provide actionable feedback on student CVs and LinkedIn profiles Help students prepare for technical interviews Guide students on how to present their bootcamp projects and hands-on experience to hiring managers Required Skills & Experience 3+ years of professional DevOps experience Solid hands-on experience with Docker, Kubernetes, CI/CD pipelines, Terraform, AWS and Scripting Strong understanding of DevOps concepts and workflows Strong written English — clear, patient, and helpful communication style Available to cover EUROPE time zone (CEST) Comfortable working in a fast-moving, remote environment Nice to Have Prior experience with DevSecOps concepts and tools Experience mentoring, teaching, or coaching engineers Familiarity with Discord as a support and community channel Exposure to AI-driven DevOps tools and workflows Compensation & Hours Hourly contract + Base salary for availability 10-20 hours per week, flexible schedule based on student demand Competitive hourly rate for top-tier candidates Why Join Us Direct influence on engineers' careers High-autonomy and ownership in your work. Work with modern DevOps tooling and a passionate learning community Fully remote, flexible schedule Long-term collaboration potential

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

CRM Developer / CRM Automation Specialist

We are looking for an experienced CRM developer to help design, build, and optimize our customer relationship management system. The ideal candidate should have experience with CRM platforms, workflow automation, API integrations, and customer lifecycle management. Responsibilities: * Configure and customize CRM platforms (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar). * Build and optimize sales, marketing, and customer support workflows. * Create custom fields, pipelines, dashboards, and reports. * Integrate the CRM with third-party applications via APIs, webhooks, or automation tools (Zapier, Make, etc.). * Automate lead capture, nurturing, and follow-up processes. * Import, clean, and manage customer data. * Troubleshoot CRM issues and recommend best practices for improving efficiency. Required Skills: * Proven experience with one or more major CRM platforms. * Strong understanding of CRM architecture and business processes. * Experience with REST APIs and system integrations. * Knowledge of workflow automation tools. * Excellent communication skills. * Ability to work independently and deliver high-quality solutions. Qualifications: * Experience with custom CRM development. * Familiarity with SQL, JavaScript, or Python. * Experience integrating CRMs with websites, payment gateways, email marketing platforms, and ERP systems. Please include: * Examples of CRM projects you've completed. * Which CRM platforms you specialize in. * Relevant automation or integration experience. * Your estimated timeline and fixed-price quote. * Your hourly rate for future work. We are looking for a reliable CRM specialist who can recommend best practices, deliver clean solutions, and become a long-term technical partner for future CRM enhancements.

Bid Writer (Tender Support) Remote

Seeking a remote specialist to craft a compelling council tender bid. Must excel in complex compliance, interpret dense documentation, and articulate social value outcomes clearly. Responsibilities include analyzing requirements, developing compliant responses, aligning proposals with social value objectives, and producing a persuasive, structured submission. Ideal candidate has proven tender-writing experience, attention to detail, strong research abilities, and a concise, professional writing style. Timely delivery and adherence to procurement standards are essential.

Top Talent Recruiter for Property Management Teams

Seeking a top-tier recruiter to source exceptional talent for property management teams. Must be proactive, experienced in recruiting sales and customer support professionals, and adept at full-cycle hiring: crafting compelling job descriptions, sourcing passive candidates, conducting screening interviews, and managing offer negotiations. Strong communication, industry knowledge, and proven success filling roles quickly with high-caliber hires are essential for this engagement.

Virtual Assistant Required – Events & Entertainment

I’m looking for a proactive and professional Virtual Assistant to support my events and entertainment businesses, with the opportunity for ongoing work. Essential Requirements * Excellent spoken and written English (essential). * Confident speaking to clients and suppliers over the phone. * Experience or a good understanding of the events, hospitality or entertainment industry. * Friendly, organised, reliable and able to work independently. Key Responsibilities * Calling clients to discuss event enquiries and gather information. * Following up leads and supplier quotations. * Handling customer enquiries professionally. * Managing emails and diary. * Preparing proposals from templates. * General event administration and research. To Apply Please tell me: * Your relevant experience. * Your weekly availability. * Why you’d be a good fit for this role. Thank you.

Part-time sales/outreach support for a UK period-care brand

CalmKit is a UK brand selling premium first-period kits for girls aged 8–13 (calmkit.shop). I need ongoing part-time support (5–8 hrs/week) focused on retailer and pharmacy outreach: • Emailing and calling independent pharmacies and gift shops with a sale-or-return stocking offer • Following up on leads and managing responses • Keeping a simple tracker of who’s been contacted, replied, or agreed to stock • Occasional light admin: scheduling social posts, basic email list management I’ll provide the pitch materials, retailer list, and messaging — you’ll be doing the outreach, follow-up, and light relationship-building. Sales or outreach experience preferred, ideally in retail, wholesale, FMCG, or similar. Comfortable on the phone and with cold email. Budget: £150/month base + small commission per retailer that agrees to stock (open to discussing structure with the right person).

Part-Time Freelance US Telemarketer

We have an exciting opportunity for an experienced freelance telemarketer to join our growing B2B business development agency. This is a flexible, ongoing freelance role, working 20 hours per month. We are a UK-based business development agency working with clients across a variety of industries worldwide. We support our clients' marketing and sales teams by improving the quality of their lead generation through lead qualification, outbound prospecting and business development activities. Our clients operate in diverse sectors, making this a varied and interesting role that requires the ability to quickly understand different businesses and represent them professionally. We are a fully remote team and pride ourselves on delivering exceptional service and results for our clients. We're looking for someone who shares our commitment to professionalism, customer experience and high-quality conversations. The Role Using VoIP software, CRM systems and email, you will: * Qualify inbound and outbound leads on behalf of our clients. * Conduct professional telephone conversations with prospective customers across the United States. * Identify genuine sales opportunities and gather key qualifying information. * Build positive relationships with prospects while representing our clients as an extension of their business. * Record all activity accurately within CRM systems. * Report on activity and outcomes. * Contribute ideas and feedback to improve campaign performance and prospecting processes. * Attend Microsoft Teams meetings with clients when required. Essential Skills & Experience **Must be based in the US.** * Previous customer service experience is essential. * Sales or telemarketing experience is preferred. * Confident and professional telephone manner. * Excellent verbal and written communication skills. * Strong relationship-building and listening skills. * Professional, friendly and client-focused approach. * Good organisational and administrative skills. * Comfortable learning new systems and technology. * Able to work independently and manage a flexible workload from home. What We Offer * Ongoing freelance engagement. * Flexible working hours. * Fully remote working from home. * 20 hours per month with the potential for additional hours as client projects grow. * Opportunity to work across a variety of industries and client campaigns. * A supportive, collaborative team that values quality, professionalism and results. If you're a confident communicator with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Sales experience is advantageous, but we're equally interested in candidates who have a professional telephone manner, a positive attitude and a commitment to delivering an outstanding customer experience.

Calendar Coordination Support for Pending Meetings

Several conversations are already underway, but keeping track of replies and scheduling has become difficult alongside other priorities. I'm looking for short-term help making sure appointments don't slip through the cracks. Most contacts have already been identified, so the focus is on coordinating times and keeping records updated. Nothing sales-related is required. The goal is simply to keep the calendar organized and ensure scheduled conversations are properly confirmed. By the end of the project, pending appointments should be either confirmed, rescheduled, or marked accordingly.