Customer Relations Projects
Looking for freelance Customer Relations jobs and project work? PeoplePerHour has you covered.
Customer Service Specialist needed- $21/hr
I'm seeking a professional freelance customer service specialist to join our dynamic team. As a vital member, your primary responsibilities will revolve around promptly responding to inquiries and efficiently resolving issues across multiple communication channels, including phone, email, and chat. Your expertise will be instrumental in guiding and assisting customers with product or service-related inquiries, ensuring their satisfaction and fostering loyalty. Moreover, you will be entrusted with providing comprehensive information about our products or services to enhance customer experience and drive sales. Please note that this is not an opportunity for outsourcing projects; rather, we are seeking an individual to join us on a freelance basis. Compensation for this role is set at $21 per hour. If you are passionate about delivering exceptional customer service and possess the requisite skills, we invite you to apply and become an integral part of our team.
3 days ago16 proposalsRemoteopportunity
Legal advice relating to civil court case
Hi I’m looking for someone who could provide legal advice relating to civil court case for a financial matter. Would need to be available within the next few days. Thank you
16 days ago10 proposalsRemoteCustomer Service Rep: Client Interaction & Workflow Optimization
I'm hiring a freelance customer service representative to join my team. Responsibilities include managing client communications, booking meetings, optimizing workflows, and ensuring high-quality service delivery to achieve business objectives. Responsibilities: - Respond to client messages and calls promptly and professionally - Schedule and coordinate online meetings efficiently - Streamline workflow processes to enhance productivity - Deliver exceptional service to clients to meet organizational goals Requirements: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - Proficiency in communication tools and software - Problem-solving skills and attention to detail - Previous experience in customer service or related roles preferred I'm offering a competitive rate of $21 per hour for this freelance position.
4 days ago26 proposalsRemoteSocial Media / Customer Success / Partner in crime
Are you really good with clients and social media channels but maybe hate the process of finding and winning new clients? I m kinda the other way, I love the thrill of the chase but then need someone to keep the client happy, speak intelligently to them and help with content and QA Looking for an amazing customer success manager - 20 hours per week = 80 hours per month It's got to the stage where I need to free myself from running the day to day stuff inside the business and work on the business. It's a social media and content business and we have a small team who can already work on content and postings what Im looking for is -UK/NA accent - be client facing with lots of zooms - someone to account manage the existing accounts and make sure clients are happy - monitor accounts and tweak as needed (training given) - help the project manager firefight if there are issues - interview clients over Zoom to create video content - able to understand Linkedin campaigns and create reports (training given) -someone who doesn't mind getting stuck into other tasks when we are busy -someone to bounce ideas off of as the company continues to grow - check content is up to high standard - get involved in content production (mainly written) I need someone who is passionate about serving our clients I basically want to work on sales and developing the business and leave the rest to you and the small team Must have experience working in a social media or digital marketing agency
19 days ago43 proposalsRemoteShopify Page Adjustmant
Im looking to duplicate a product shopify page and add a new tab to one section as a review tab Customer review tab I need this tab to be able to duplicated again for a different product type and i can add the customer review from there. I have attached to code of the product page below and also a screen shot of the review tab for yuor reference
6 days ago12 proposalsRemoteLooking for Meta drop down menu A to B testing
Design for my kitchen and bathroom company set up in Meta A to B testing Looking to give the customer the options of choosing serval option When do they require the work Would they like a call back etc
3 days ago13 proposalsRemoteopportunity
Redirect users to new site after authentication
I need some help with Azure AD B2C customer policies to redirect clients after authentication to another site The SP is Splunk and the Idp is Azure AD B2C Someone to help us using Relaystate or redirect_uri
a day ago5 proposalsRemoteSeeking Freelance Customer Service Representative
Are you a skilled communicator with a passion for delivering exceptional customer service? i am looking for a freelance customer service representative to join my me and play a pivotal role in ensuring customer satisfaction and loyalty. **Key Responsibilities:** - Responding to client messages and calls promptly and professionally. - Booking and managing online meetings with clients. - Addressing customer inquiries, concerns, and feedback effectively and empathetically. - Collaborating with internal teams to resolve customer issues and improve service delivery. - Maintaining accurate records of customer interactions and transactions. **Requirements:** - Proven experience in customer service or a related field. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and prioritize tasks effectively. - Proficiency in using customer service software and tools. This is a freelance position. Payment will be provided at a rate of $20 per hour.
a month ago49 proposalsRemoteCustomizing an Odoo module – “Customer Support”
This project involves customizing an existing Odoo module to track ticket progress visually. The module in question, "Customer Care", currently does not display each support ticket's stage of completion on the main overview dashboard. The goal is to configure an integer progress bar widget within certain views to continuously track where each ticket stands. Specifically, integer fields will need to be added to the relevant models to store Progress percentages for tickets. Then, custom templates must be designed for related views like the ticket list and form, embedding the new progress fields. Styling and valid values for the progress bar widgets also require definition. Testing across devices and access levels is important to ensure the customized views function smoothly for all users. Overall the objective is to provide agents and managers a clear at-a-glance indication of progress for every open ticket, helping optimize work throughput and priority management. A strong understanding of both the module's current data structures and capabilities of the studio app are essential. The solution should integrate cleanly and avoid breaking any existing functionality or workflows. Documentation of all changes will allow for easy maintenance going forward.
a month ago11 proposalsRemoteZapier Integrations Expert
Hello All, We are looking for a Zapier expert to help us integrate our customer order data in our eCommerce platform (Wix) with our email sending platform (Mailchimp) and our postage platform (Royal Mail). We need our customer data to be transferred between these systems and relevantly tagged and sadly Wix do not have any native integrations available. If you have expertise in this area, please get in touch. Many thanks
10 days ago23 proposalsRemoteHelp Desk Associate
As a help desk associate, you will be responsible for providing technical assistance and support to customers or employees with computer systems, hardware, or software issues. You will respond to inquiries, troubleshoot problems, and offer solutions to ensure customer satisfaction and productivity. Responsibilities: Provide first-line technical support via phone, email, or in-person to resolve customer issues promptly and efficiently. Identify and diagnose hardware and software problems and escalate complex issues to appropriate teams for resolution. Guide customers through troubleshooting steps and document solutions for future reference. Install, configure, and maintain computer systems, peripherals, and software applications. Collaborate with other support team members to ensure timely resolution of technical issues. Keep accurate records of customer interactions, technical issues, and solutions provided using ticketing systems or databases. Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. Provide training and guidance to customers on using software applications or systems effectively. Follow established procedures and protocols for handling technical support requests and escalate issues according to priority levels. Continuously strive to improve customer satisfaction through proactive communication and problem-solving. Requirements: High school diploma or equivalent; additional technical certifications or training preferred. Proven experience in a technical support role or help desk environment. Strong knowledge of computer hardware, software, operating systems, and networking concepts. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for providing exceptional service and support. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and strong problem-solving skills. Familiarity with ticketing systems and remote support tools. Flexibility to work shifts, including evenings, weekends, and holidays as needed. Commitment to continuous learning and professional development in the field of technology support.
2 days ago16 proposalsRemoteopportunity
I need a to integrate booking system to mylisting theme.
I need a person who knows to integrate booking system to my page , in which I have used my listing to add different customers-users.Each customer would be able to manage his bookings delete and add new.
12 days ago33 proposalsRemoteBook Reviewer on Xenophobia and Eastern Europeans
We are seeking a talented individual to review a book focusing on xenophobia in relation to Eastern Europeans. The ideal candidate will possess excellent analytical and writing skills, as well as a deep understanding of the cultural and historical contexts surrounding this topic. The review should provide a comprehensive analysis of the book, highlighting its strengths and weaknesses, and offering valuable insights into the broader implications of xenophobia. Responsibilities: - Read the book thoroughly and critically analyze its content - Identify the main arguments and themes presented - Evaluate the book's structure, organization, and writing style - Provide an objective and thought-provoking review - Offer recommendations for improvement or further exploration Skills: - Strong research and analytical abilities - Excellent written communication skills - In-depth knowledge of xenophobia and its impact on Eastern Europeans - Ability to provide constructive feedback and engage in intellectual discourse This is a small project with an expected duration of around 1 to 3 months. We are looking for an expert-level reviewer who can deliver a high-quality and insightful analysis within the given timeframe. Join our team and contribute to fostering greater understanding and empathy towards Eastern European communities. I'm looking for someone to review a book on xenophobia as it relates to Eastern Europeans. The review should encompass three main areas: political impact, social consequences, and historical context. Key requirements: - Professional book reviewer or someone with expertise in xenophobia and Eastern European culture - Structured as a summary with detailed analysis Commenting on any parts of it like if it is correct or you have anything to add. You could burrow from your lived experinces, you could do research into things that were not mentioned yet there. The review should provide an in-depth understanding of the book's content and how it relates to the specified aspects of xenophobia. It should also be written in a way that is accessible to a general audience. If you have a background in Eastern European studies or experience in reviewing books on sensitive topics, that would be an advantage.
4 days ago13 proposalsRemoteFreelance Virtual Business Support Specialist
Mum's Best Picks is seeking a Freelance Virtual Business Support Specialist to assist with various administrative, research, and customer engagement tasks. The project entails providing comprehensive virtual support to our team, including data entry, market research, telemarketing/telesales, and customer relationship management. The selected candidate will play a vital role in supporting Mum's Best Picks' mission of providing valuable resources and recommendations for parents in the UK.
10 days ago42 proposalsRemoteopportunity
Online Pricing Calculator
We have a need for a developer to create an online pricing calculator for our customer. The calculator must lead the customer through a series of questions, before generating a price for service based on the responses. The calculator will be opened on our company website within an iframe, and must maintain the same design elements as the main website. The first section must collect the customers details. This will generate an email to our sales mailbox which provides them with confirmation the customer is interested in a service. The customer must be able to adjust their responses in order for the price to update on the page live. Once complete, the customer can use a Continue button, which will send an email to them with their quote. The email should also be sent to our sales mailbox. We must be able to edit the underlying script in order to vary pricing / options at a later stage where necessary. We recommend using Classic ASP for the build. We will be self hosting, and will provide FTP access, and SMTP relay service. We will provide a full list of the questions, and what this should do with the final price.
19 days ago38 proposalsRemoteCQC support and maintenance for UK medical businesses
Independent doctor business Already registered with CQC and worked with an advisor to get to this stage, currently looking at options to switch to a different advisor for a better service. - To liaise and work with the business. - To provide advice, guidance and support in the administration, documentation, policies, procedures and infrastructure to maintain the business private doctor registration with the Care Quality Commission (CQC) complying with the current Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. - To advise and support the business in relation to the fundamental standards and regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in proportion to the independent healthcare service being provided. - To develop, review and maintain written policies and procedures relating to the patient healthcare service provided by the business - To provide comprehensive advice on health and safety and risk assessment in relation to the risks associated with providing an independent healthcare service at the clinic premises Support to include: - mock inspections/assessment visits (virtual or on site) to the business and provision of an assessment report - assisting with the monitoring of the quality of the provided patient service in relation to policy review and updating, record keeping, staff recruitment, risk assessments, safeguarding, infection control, received complaints, accidents and incidents, patient satisfaction and patient outcomes - reviewing and amending relevant supporting documents in relation to maintaining CQC registration - e-mail, video call and telephone support in relation to issues of maintaining and complying with CQC registration. If you are able to provide this level / something more comprehensive, please apply with your proposal and information about your background and experience. We look forward to hearing from you!
24 days ago7 proposalsRemoteExpert Sales Support
Expert sales support is required to support our sales team. Must be available UK hours Monday to Saturday 2pm-9pm. Must have prior customer support experience and clear British or American accent. must be hard working and reliable.
7 days ago9 proposalsRemoteData Entry
I work as part of an accountancy firm and we require someone who has good knowledge of using excel & tax calc. we require 2 excel spreadsheets to be transferred from excel to tax calc. these spreadsheets include customer name contact details Etc. the outcome we expect is that all information from the excel spreadsheets is transferred onto tax calc. the deadline we have for this is 2 weeks. we will pay a fixed fee of £102
a day ago27 proposalsRemoteurgent
Remote Call answering service
I’m temporarily in need of someone to answer customer calls, Book in appointments and overall Diary management for one part time technician. You do not need to live in the UK but must be able to answer calls in uk time 9am-5pm, Monday-Friday and be fluent in English to a high level. 10% commission per job booked in and carried out. Average job price is £140. Averaged 100 calls per month.
2 days ago54 proposalsRemoteExpires in 27Managed Services - IT Support Specialist/Admin Executive
The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Responsibilities: Operations: · Triage tickets per specified severity levels · Refer/ escalate customer issues to the appropriate level of support, as needed · Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations · Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems · Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required · Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) · Perform account management services – User Account creates/disables/terminations/name changes, etc. · Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs · Distribute scheduled reports to customers as required · Supporting end-users by diagnosing and resolving computer hardware, network, and application issues · Assist with cross-training of other team members, as needed · Perform other tasks as assigned by management Qualifications Education and Training · High school diploma required; college degree strongly preferred · Relevant entry-level certifications preferred: o Google IT Support Professional o CompTIA A+, Network+, Security+ o Microsoft MTA o ITIL v3 Foundation Experience · 0-3 years in a technical support role · Experience providing customer support · Experience in 24x7x365 Managed Services preferred · Experience using ITSM and Monitoring toolsets Skills · Highly analytical thinker and troubleshooter · Detail oriented with excellent documentation and communication skills · Self-motivated, passionate about technology, with the desire to learn new things · Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS · Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks, such as user creation and password resets
7 days ago28 proposalsRemote