Customer Relations Projects

Customer service email

**Customer Support Representative (2 E-commerce Brands)** I'm looking for someone to handle customer support for two e-commerce brands. **Responsibilities:** * Respond to customer inquiries using the FAQ and response templates I provide. * Escalate any issues that fall outside the provided guidelines. * Maintain a professional, friendly, and timely tone with customers. **Requirements:** * Available **7 days a week**. * Daily workload is very light—typically **10 minutes or less per day**. * Strong written English and attention to detail. * Reliable and responsive. This is an ongoing role for someone dependable who can consistently provide quick daily support.

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Customer approval feature for shopify B2B website

We have a Shopify store for B2B customers. Following recent Shopify updates, anyone can now sign up and create an account without us being able to confirm that they are a genuine trade customer. We need a Shopify developer to create a custom approval process for new account registrations. New customers should only be able to access their account once we have reviewed and approved their application. This must be completed using custom code, without any paid apps.

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Shopify adjutments

I need help with four requirements relating to shopify to ensure the quality is correct.

AI-Powered Customer Support Chatbot Development

I'm seeking a Software Engineering Intern or Junior AI Developer to assist in the development of an AI-powered customer support chatbot. The project focuses on building an intelligent conversational assistant capable of answering user questions, retrieving information from knowledge bases, and providing accurate responses through modern AI technologies. The chatbot will support web-based interactions and utilize Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) techniques to improve response quality and contextual understanding.

Call Center Agent – Cart Recovery (Czech Market, fully remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Czech market. About the Role As a Cart Recovery specialist, you will contact Czech-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Native-level proficiency in Czech (spoken and written) is required. - English proficiency at B1 level for internal communication. - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Call Center Agent – Cart Recovery (Hungarian Market, remote)

We create and sell educational and activity toys for children across multiple European markets. To support our continued growth, we are looking for a proactive and sales-oriented Call Center Agent to join our team, focused on the Hungarian market. About the Role As a Cart Recovery specialist, you will contact Hungarian-speaking customers who showed strong purchase intent but left our online store before completing their order. Your objective will be to understand their concerns, answer product-related questions, and help them finalize their purchase. This is a performance-driven role suited to individuals who enjoy customer conversations, sales targets, and working independently. Key Responsibilities - Contact customers who abandoned their shopping cart. - Identify customer needs and purchase barriers. - Provide product recommendations and guidance. - Assist customers in completing their orders. - Achieve agreed conversion and sales targets. - Accurately record call outcomes and customer feedback. - Support ongoing improvements to customer communication processes. Requirements - Previous experience in telesales, retention, customer support, customer success, appointment setting, or B2C sales. - Demonstrated sales results and a stable employment history. - Excellent communication and interpersonal skills. - Self-motivated, organized, and reliable. - Experience working remotely is considered an advantage. - Native-level proficiency in Hungarian (spoken and written) is required. - English proficiency at B1 level for internal communication. - Computer, headset with microphone, and stable internet connection. What We Offer - 100% remote work. - Flexible working hours. - Structured onboarding and ongoing support. - Clear KPIs and performance expectations. - Opportunity for long-term collaboration within a growing international e-commerce company. - Competitive compensation package consisting of: *Fixed hourly rate *Performance-based bonus linked directly to your sales results *Additional earning potential for top performers Compensation Fixed hourly rate + Performance bonus The more successful sales you generate, the higher your earning potential. If you are motivated by results, enjoy speaking with customers, and want the flexibility of remote work, we would love to hear from you.

Full-Stack Developer for Business Operations

Summary Project Overview We are a manufacturing company with our own delivery fleet, supplying our products to customers across the island. We are looking for an experienced developer (or small team) who can analyze our existing workflow and build a modern solution to automate and simplify our operations. Our Current Workflow 1. Customers place their orders via WhatsApp, usually one day before delivery. 2. A staff member manually copies every order from WhatsApp onto paper. 3. Orders are grouped by delivery region. 4. The processing department receives the handwritten orders and prepares the products for each region. 5. Once processing is completed, invoices are manually created. 6. All invoices are written and handed to the drivers before deliveries. 7. At the end of the day, drivers return with payments collected from customers. 8. Payments (cash, cheque, or bank transfer) are then manually reconciled. Product Pricing & Weight Calculation We deal primarily in fresh chicken products, and our pricing is based on net weight (kg). However, customers may place their orders either by pieces (pcs) or kilograms (kg), depending on their preference. Each customer may also have their own negotiated pricing, so the system must support customer-specific price lists. During processing, the products are packed into crates before dispatch. Each crate has a different tare weight (typically 1 kg, 1.9 kg, 2 kg, 3 kg, or 4 kg). For example, if a customer orders 50 pieces of chicken, the order may be packed into 6 or 7 crates with varying tare weights. The processing staff records the gross weight and the tare weight of the crates, and the system must automatically calculate the net product weight (Gross Weight − Total Tare Weight). The customer is then invoiced based on the net weight, using their agreed price per kilogram. Order Complexity We currently manufacture and sell approximately 50 different chicken products. The system must support customers ordering any combination of these products in a single order. As our business grows, the solution should efficiently handle large multi-line orders while ensuring accurate order processing, production planning, invoicing, and delivery. The application should remain fast, reliable, and easy to use even when processing complex orders with many different product lines. Delivery Adjustments & Exceptions As we deal with fresh chicken products, the invoiced quantities may occasionally need to be adjusted during delivery. Some customers choose to verify the weight of the products upon receipt. If the measured weight is lower than the invoiced net weight, the driver contacts the office and the invoice must be adjusted so that the customer is charged only for the weight actually received. If the delivered weight is higher than the invoiced weight, no adjustment is required. In addition, there are occasions where a driver may inadvertently leave one or more items at the factory. In such cases, the driver contacts the office from the customer's location, and the missing items must be removed from the invoice so that the customer is billed only for the products that were successfully delivered. The system should make these delivery-time adjustments simple, fully traceable, and synchronized with the final invoice and payment records. Our workflow involves many real-world operational exceptions that cannot always be anticipated. We are looking for a developer who can design a flexible system capable of handling these scenarios without requiring manual workarounds or software changes each time a new business rule arises. While this process works, it requires a significant amount of manual work, duplicate data entry, printed paperwork, and repetitive administrative tasks. What We Are Looking For We are looking for someone who can study our workflow, understand our business processes, and propose a modern, scalable solution. We are open to suggestions if there are better ways to improve our operations.

CRM Developer / CRM Automation Specialist

We are looking for an experienced CRM developer to help design, build, and optimize our customer relationship management system. The ideal candidate should have experience with CRM platforms, workflow automation, API integrations, and customer lifecycle management. Responsibilities: * Configure and customize CRM platforms (HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar). * Build and optimize sales, marketing, and customer support workflows. * Create custom fields, pipelines, dashboards, and reports. * Integrate the CRM with third-party applications via APIs, webhooks, or automation tools (Zapier, Make, etc.). * Automate lead capture, nurturing, and follow-up processes. * Import, clean, and manage customer data. * Troubleshoot CRM issues and recommend best practices for improving efficiency. Required Skills: * Proven experience with one or more major CRM platforms. * Strong understanding of CRM architecture and business processes. * Experience with REST APIs and system integrations. * Knowledge of workflow automation tools. * Excellent communication skills. * Ability to work independently and deliver high-quality solutions. Qualifications: * Experience with custom CRM development. * Familiarity with SQL, JavaScript, or Python. * Experience integrating CRMs with websites, payment gateways, email marketing platforms, and ERP systems. Please include: * Examples of CRM projects you've completed. * Which CRM platforms you specialize in. * Relevant automation or integration experience. * Your estimated timeline and fixed-price quote. * Your hourly rate for future work. We are looking for a reliable CRM specialist who can recommend best practices, deliver clean solutions, and become a long-term technical partner for future CRM enhancements.

CRM Data Cleanup Support

We're seeking a freelancer to help organize and clean customer records. The work includes reviewing entries, removing duplicates, correcting formatting, and updating information as instructed. Responsibilities Review customer records Remove duplicate entries Correct data formatting Update information where required If you have strong attention to detail and can deliver accurate work, we'd be happy to hear from you.

I need to make my project demo file in filemaker

I need to make my project in FileMaker as demo file . I need to stop after one day of use. But I need a good security so the customer cannot use it again even if they change the time or date. I use it in FileMaker server 19 but the customer I think is better to use it on FileMaker Pro 19. I need the script for this project when it starts to run auto this script and after one day it will be lock.

Microsoft Power Apps Developer Required – Sales Application

We are looking for an experienced Microsoft Power Platform developer to complete and enhance an existing Microsoft Power Apps Canvas application. The application began life as an ROI calculator but has since evolved into a comprehensive sales application used by our field sales team during customer visits. The application is approximately 60% - 65% complete and we are looking for an experienced developer who can work with the existing solution rather than rebuild it. What the application currently does Customer and site information capture Machine selection Labour and cost modelling ROI calculations Financial comparisons Interactive sales workflow Responsive tablet interface for customer presentations What we need help with Complete the remaining Power Apps development Improve the UI/UX where appropriate Integrate with Monday.com CRM Retrieve customer information from Monday.com Apply customer-specific pricing held within Monday.com Create and update opportunities/quotes in Monday.com Build robust Power Automate flows where required Optimise the application's performance and prepare it for production use API Integration An important part of the project will involve integrating with third-party manufacturer APIs. These APIs provide telemetry and trial data from autonomous cleaning machines, including information such as: Cleaning area covered Cleaning time Machine utilisation Battery usage Water consumption Charging history Error and fault information Historical mission data This information will be presented within the application so that prospective customers can review real-world performance data from trial machines as part of the sales process. Experience integrating REST APIs into Power Apps (either directly or via Power Automate/Azure Functions where appropriate) is highly desirable. Required Skills Microsoft Power Apps (Canvas Apps) Power Automate REST API integration JSON Monday.com API (GraphQL preferred) SharePoint and/or Dataverse Microsoft 365 Responsive Power Apps development Desirable Skills Azure Functions or Azure Logic Apps Power BI AI Builder or Microsoft Copilot Studio Experience working with IoT or telemetry data CRM integration experience Please include examples of previous Power Apps projects you have completed, particularly those involving CRM integrations and third-party APIs. Applications without relevant examples may not be considered.

Unarchiving customers in XERO

I need a developer to unarchive several hundred contacts in Xero via an automated solution rather than manual edits. The task requires a script or app integration that connects to Xero API, identifies archived customer records, and reinstates them efficiently and reliably.

I need a video creating to promote our new & Exclusive app!

https://www.vervesport.co.uk/kit-builder - this is the link we need to generate an informative video relating to our kit builder but this is specific to our boxing section. The app allows customers to create a bespoke order from scratch, choosing tshirt colours & quantities as well as an endless amount of bespoke options like glitter, reflective, snake skin to name a few. Creating bespoke shirts, shorts, tracksuits for fight night or training! Quickly Take them through the ordering system app the app; 1. Boxing 2. Select product 3. Select colours 4. Select quantity’s & sizes 5. Select customisation (team name, sponsors logos, available in over 80 different colours & effects). 6. Delivery - express or standard! We have plenty of projects coming up so we need someone reliable who we can work with continuously!

I need a 3 stage facebook ads campaign set up

Facebook Ads Campaign Set Up. Cold audience - I’ve imported the customer database to exclude them. I need to set up the campaign in 3 stages Awareness Consideration Conversion As a 3 step campaign I can share the campaign brief

High Capacity Freelance Administrative VA Flexible Remote

We are a fast paced family mediation service. We seek a meticulous, autonomous Virtual Administrative Assistant for a busy mediation practice transitioning to Notion CRM and Google Drive. You will manage client files, maintain real-time pipeline updates, execute onboarding workflows (create Drive folders, process SignNow agreements and £500 voucher schemes), manage complex mediator schedules, triage inboxes, call leads, validate Universal Credit evidence within 30-day rules, and provide empathetic client support. Notion mastery with database relations and templates is required.

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I need a mobile app

Salespeople forget up to 80% of the detail from customer conversations within 48 hours. CRM notes are often incomplete because they are entered late or not at all. The app would capture the conversation immediately after it happens, use AI to structure it into sales intelligence, and export clean, actionable data into any CRM. 3 points - 1) Do not try and contact me through emails and Linked In. I will just block you. 2) I am based in the UK and priority will be given to UK freelancers 3) I put a price on the project for a reason. If you cant do the brief and supply me with an App or say it is going to cost more then please do not contact me. The budget is set

Part-Time Freelance US Telemarketer

We have an exciting opportunity for an experienced freelance telemarketer to join our growing B2B business development agency. This is a flexible, ongoing freelance role, working 20 hours per month. We are a UK-based business development agency working with clients across a variety of industries worldwide. We support our clients' marketing and sales teams by improving the quality of their lead generation through lead qualification, outbound prospecting and business development activities. Our clients operate in diverse sectors, making this a varied and interesting role that requires the ability to quickly understand different businesses and represent them professionally. We are a fully remote team and pride ourselves on delivering exceptional service and results for our clients. We're looking for someone who shares our commitment to professionalism, customer experience and high-quality conversations. The Role Using VoIP software, CRM systems and email, you will: * Qualify inbound and outbound leads on behalf of our clients. * Conduct professional telephone conversations with prospective customers across the United States. * Identify genuine sales opportunities and gather key qualifying information. * Build positive relationships with prospects while representing our clients as an extension of their business. * Record all activity accurately within CRM systems. * Report on activity and outcomes. * Contribute ideas and feedback to improve campaign performance and prospecting processes. * Attend Microsoft Teams meetings with clients when required. Essential Skills & Experience **Must be based in the US.** * Previous customer service experience is essential. * Sales or telemarketing experience is preferred. * Confident and professional telephone manner. * Excellent verbal and written communication skills. * Strong relationship-building and listening skills. * Professional, friendly and client-focused approach. * Good organisational and administrative skills. * Comfortable learning new systems and technology. * Able to work independently and manage a flexible workload from home. What We Offer * Ongoing freelance engagement. * Flexible working hours. * Fully remote working from home. * 20 hours per month with the potential for additional hours as client projects grow. * Opportunity to work across a variety of industries and client campaigns. * A supportive, collaborative team that values quality, professionalism and results. If you're a confident communicator with excellent customer service skills and enjoy speaking with people, we'd love to hear from you. Sales experience is advantageous, but we're equally interested in candidates who have a professional telephone manner, a positive attitude and a commitment to delivering an outstanding customer experience.

1 Product Website for (Meta Ads, UGC & Website Optimisation)

eCommerce Marketing person needed for single product website (Meta Ads, UGC & Website Optimisation) Scope of Work ----------------------- Create and manage high-performing Meta (Facebook & Instagram) ad campaigns Produce engaging UGC (User Generated Content) and video creatives for Meta Ads using your own AI/video creation tools Test different ad creatives, hooks, audiences, and offers to improve ROAS Help increase genuine Trustpilot reviews through ethical customer review strategies Optimise the website to improve user experience, conversion rate, and customer trust. Review landing pages, product pages, checkout flow, and trust elements to maximise sales and reduce cart abandonment. Provide ongoing recommendations based on campaign and website performance Requirements ----------------------- Proven experience with Shopify or eCommerce brands Strong portfolio of successful Meta Ads campaigns Experience creating high-converting UGC and video creatives Familiarity with AI tools for video creation is a plus Experience improving website conversion rates (CRO) Ability to work independently and deliver measurable results

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Azure Migration Specialist - Full details in attachment.

## Azure specialist to deliver a UK-sovereign production migration (Container Apps · PostgreSQL Flexible Server · Azure OpenAI) The project We run a multi-tenant ready single-tenant B2B SaaS platform (project delivery / PMO software) used in production by enterprise customers. The stack is a TypeScript modular monolith — Fastify API, React SPA, PostgreSQL 17 — currently hosted on Supabase Cloud, Fly.io, and Vercel. An enterprise customer requires **UK sovereign data hosting**, and we are migrating the platform onto Azure in the UK, with sovereignty technically enforced (region-locked policy, private networking, customer-managed keys) rather than promised on paper. **The design work is done.** You will not be starting from a blank page: there is a complete, independently reviewed document set — a High-Level Design, a code-verified Low-Level Design, and a step-by-step migration plan with exit gates, a cutover runbook, and a rollback model. Your job is to **execute and manage the Azure side of that plan**, challenge it where your experience says it's wrong, and get production cut over safely. ### The target architecture (summary) - **Compute**: Azure Container Apps, internal-only environment in a VNet, four containerised services plus a one-off migration Job; Application Gateway WAF_v2 as the single public entry. - **Data**: Azure Database for PostgreSQL Flexible Server (PG17), PITR, customer-managed keys, geo-redundant backup to a second UK region; Blob Storage with user-delegation SAS. - **Identity & secrets**: managed identities end-to-end (goal: no static credentials anywhere in production), Key Vault, GitHub Actions OIDC federation for CI/CD. - **AI**: Azure OpenAI, UK South, regional Standard deployments only (data residency enforced by policy). - **Email**: Azure Communication Services (SMTP relay). - **Observability**: Azure Monitor / Log Analytics with an alerting path into our existing external paging service; always-on audit baseline (Activity Log, Azure Policy, Defender for Cloud). - **Auth**: the platform's existing open-source auth server (Supabase GoTrue) is re-hosted as a container — sessions and passwords survive the migration by design. You don't need prior GoTrue experience, but you do need to be comfortable running a third-party container against Postgres. Full details in attachment

Community Marketing & Brand Growth Specialist (Skincare)

Overview I'm launching a skincare brand and am looking for an experienced freelance marketer who specializes in community-based marketing and organic customer acquisition. The goal is to build awareness, drive qualified traffic, and generate sales through authentic engagement in online communities. Responsibilities Identify relevant Facebook groups, Reddit communities, forums, and other skincare-related communities. Participate in discussions by providing helpful, informative, and valuable responses. Recommend our products only when appropriate and in accordance with each community's rules. Create engaging posts that educate and spark discussion. Develop strategies for increasing brand awareness organically. Suggest opportunities for influencer partnerships and community collaborations. Track traffic, engagement, and conversions from each marketing channel. Provide weekly reports outlining activities, results, and recommendations. Requirements Proven experience marketing skincare, beauty, health, or wellness brands. Strong written English. Familiarity with Facebook Groups, Reddit, Instagram, TikTok, and other social platforms. Understanding of community guidelines and ethical marketing practices. Ability to create engaging, educational content rather than promotional spam. Experience with Shopify or ecommerce brands is a plus. Deliverables Community research and outreach plan. Weekly activity reports. Content ideas and posting schedule. Recommendations for improving conversion and customer engagement. Monthly growth strategy. Success Metrics Qualified website traffic. Community engagement. Email subscribers. Sales generated. Customer acquisition cost. Return on marketing investment.