"Delivering Excellence One Client at a Time" - that's my motto. So if you're in need of accurate, audio proofed, professional transcripts for a great price - no...Read more"Delivering Excellence One Client at a Time" - that's my motto. So if you're in need of accurate, audio proofed, professional transcripts for a great price - no need to look any further. I have over four years of collective experience in the field of customer service, administration, and media. Over that time I've learned exactly what clients want; Outstanding work product, delivered on time, at a reasonable rate. So that's what I provide. My bid may not be the lowest bid you will get, but I can promise you I'm worth it.
Area Covered: Transcription, Editing
Industry: Outsourcing/Offshoring
Work Experience
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Summary: I have a bachelor's degree in Nursing but have decided to take on a different career path. I have over four years of collective experience in the field of customer service, administration, and media, working as a customer service/technical support representative in one of the biggest contact centers in our country, as a transcriptionist, and then as a copy editor. I know proper grammar, spelling, and punctuation.
I am an experienced transcriptionist with experience on data entry, have an excellent understanding of English and the ability to write well.I have been transcribing different kinds of audio for three years now--- from interviews, webinars, voicemails, focus groups, to radio shows and advertisements. I am also familiar with different kinds of accents and very much proficient in all Microsoft applications.
I have a good grasp of English grammar and punctuation. Having lived, studied, and worked in various multicultural environments, I have been exposed to a wide variety of people and hence different accents. I pay close attention to detail to ensure I deliver quality work. I make extensive use of the Internet to search for words, names or terms that I may not be familiar with. I have done transcriptions of highly-accented English speakers. I proofread my work carefully and have a great eye for detail for typos and grammatical mistakes.
Job Title: Transcriptionist
Company: oDesk
Description: Listen to audio (interviews, webinars, voicemails, focus groups, to radio shows and advertisements) and converted it into a text format.
Able to understand and interpret the various accents, modulations, and styles of speech of persons from different backgrounds. Typed out these speeches or conversations into a text format. The text is free of typing and grammatical errors.
From:01/Jul/2010
Job Title: Copyeditor
Company: Xlibris
Description: Edited for mistakes in spelling, punctuation, and grammar and also checked manuscripts for form, length, and completeness.
Acted as a fact checker and responsible for seeing that the names of people, places, and organizations have been spelled correctly. Ensured that data or addresses are up to date or that any questionable facts or details have been rechecked.
From:01/Sep/2010 To:01/Feb/2011
Job Title: Transcriptionist
Company: Babbleglass
Description: Listened to audio and converted it into a text format.
Able to understand and interpret the various accents, modulations, and styles of speech of persons from different backgrounds. Typed out these speeches or conversations into a text format. The text is free of typing and grammatical errors.
From:01/Aug/2010 To:01/Sep/2010
Job Title: Customer Service Representative
Company: Convergys
Description: Handled customer inquiries from the US (United States)
about requests and queries from Comcast subscribers. Served as liaison between the customer and various departments. Sales of new or additional services. Provided pricing and delivery information, processes orders, and prepares cash reports. Set up new accounts, maintained records, prepared reports and performed work processing assignments and related clerical duties.
From:01/Aug/2009 To:01/Jul/2010
Job Title: Technical Support Representative
Company: Sykes
Description: Served as technical support for AT&T. Resolved customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Handled escalated calls and settled issues for irate customers.
From:01/Jul/2008 To:01/Mar/2009
Education
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Degree: Bachelor of Science
Field of Study: Nursing
University / College: University of Cebu
From:01/Jan/2003 To:01/Jan/2007
University / College: Cebu Eastern College
From:01/Jan/1997 To:01/Jan/2003