Test your ecommerce site/app's key user journeys before launch

Launching an online shop on web or mobile is where small bugs cost real money: a discount code that doesn’t apply, a basket that empties on mobile, a payment that goes through but never creates an order. I test your site using realistic customer personas, the way your real shoppers would use it and the way they wouldn’t, so you find these problems before your customers do.

I’m a senior QA tester with 11 years’ experience, much of it on e-commerce. Recent work includes Rapha Cycling, Vision Direct and George at Asda, plus earlier projects for Apple, Arcadia Group (Topshop), Dixons Carphone and Three UK. I hold the ISTQB certificate which is the benchmark for quality testers.

What’s included:

- End-to-end testing of your key customer journeys: homepage, search, category and product pages, basket, checkout, payment and order confirmation
- Persona-based testing: I test your journeys through the eyes of different customer types, such as a first-time visitor browsing on mobile, a returning customer with a saved account, a bargain hunter applying discount codes, a gift buyer sending to a different address, and a less confident user who makes mistakes along the way. This uncovers issues that only appear for certain shoppers, not just the “happy path”
- Account journeys: registration, login, password reset and order history (where your site has them)
- Pricing, promotions and discount codes checked for accuracy
- Order confirmation emails and basic post-purchase flow
- Testing on Chrome and Safari (desktop), plus one iPhone and one Android device
- Exploratory testing to find the issues a checklist would miss
- A clear defect report: every issue with steps to reproduce, screenshots, the device and browser used, and a severity rating so you know what to fix first
- Any show-stopping or high priority issues will be fed-back immediately
- A launch-readiness summary: what’s working, what’s at risk, and what I’d fix before going live