Phoenix - Your AI AssistantSet up AI support ticket triage: category, urgency, routing
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What you get with this Offer
Support emails land in one shared inbox. Someone reads each one to decide whether it's billing, a bug, a delivery problem or a sales question, then forwards it. Urgent ones sit behind fifty routine ones until someone spots them.
I'll set up AI triage in front of your support queue:
- Each new ticket or email read and tagged with a category from your list (up to 12) and an urgency level
- Language and mood detected, so an angry customer gets seen first
- Routing rules: billing to finance, bugs to the developers, refunds to a manager, and so on
- Urgent tickets posted to Slack, Telegram or email straight away
- A suggested first reply attached to each ticket for your agent to edit
- A weekly summary of ticket volumes by category, so you can see what keeps coming up
Works with Zendesk, Freshdesk, Help Scout, HubSpot, or a shared Gmail or Outlook inbox, through their APIs.
Before going live, I run it on your last 100 tickets and send you a sheet with the AI's tags next to what your team did. You check the accuracy yourself and we adjust the categories.
It runs on your own OpenAI or Claude account. Before ordering, tell me your helpdesk and roughly how many tickets you get a week.
I'll set up AI triage in front of your support queue:
- Each new ticket or email read and tagged with a category from your list (up to 12) and an urgency level
- Language and mood detected, so an angry customer gets seen first
- Routing rules: billing to finance, bugs to the developers, refunds to a manager, and so on
- Urgent tickets posted to Slack, Telegram or email straight away
- A suggested first reply attached to each ticket for your agent to edit
- A weekly summary of ticket volumes by category, so you can see what keeps coming up
Works with Zendesk, Freshdesk, Help Scout, HubSpot, or a shared Gmail or Outlook inbox, through their APIs.
Before going live, I run it on your last 100 tickets and send you a sheet with the AI's tags next to what your team did. You check the accuracy yourself and we adjust the categories.
It runs on your own OpenAI or Claude account. Before ordering, tell me your helpdesk and roughly how many tickets you get a week.
What the Freelancer needs to start the work
Admin or API access to your helpdesk or shared inbox.
Your category list and who handles each one.
An export of your last 100 tickets, or access to read them.