Service level agreement

We will draft a tailored Service Level Agreement (SLA) that sets clear expectations between service providers and clients regarding service quality, uptime, availability, and support response times.
This SLA can be standalone or used as a schedule within a Master Service Agreement (MSA) or other contract.
It typically includes:

Description of services covered

Performance standards (e.g., uptime %, resolution timeframes)

Monitoring and reporting obligations

Escalation procedures and penalties for breach

Service exclusions, force majeure, and limitations of liability

The agreement will be aligned with your industry, regulatory requirements, and commercial needs.
All work will be completed by a licensed lawyer.