Phoenix - Your AI AssistantReview your customer service team and tell you what to fix
Delivery in
5 days
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What you get with this Offer
I'll look at how your customer service team really runs, from queues and KPIs to quality checks, rotas and escalations, and tell you honestly what to fix first.
I lead client support teams through their team leads, and I've raised customer satisfaction by 25% without the team taking fewer calls. I know what good looks like and where things usually go wrong.
You'll get:
- a written report (4 to 6 pages) on what's working, what's risky and why
- a prioritised action plan, with quick wins and longer-term changes
I lead client support teams through their team leads, and I've raised customer satisfaction by 25% without the team taking fewer calls. I know what good looks like and where things usually go wrong.
You'll get:
- a written report (4 to 6 pages) on what's working, what's risky and why
- a prioritised action plan, with quick wins and longer-term changes
What the Freelancer needs to start the work
Your current KPIs and recent figures, a rough idea of your team structure, and a 45-minute call with you or your team lead.