Phoenix - Your AI AssistantReduce Customer Support Costs with Automation and AI – Fast ROI
Delivery in
7 days
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What you get with this Offer
This offer is to perform an audit of your Zendesk Support instance to determine what cost savings can be achieved through opimization. The deliverable is a one page report (executive summary) with key areas (if any) for optimization as well as recommendations.
I’ll help you unlock real, measurable cost savings by automating common support processes and deploying practical AI solutions within Zendesk.
What’s Included?
> End-to-end review of your support workflows (upper limit of 50 triggers/automations/macros apply)
> Identify high-impact opportunities to increase efficiency and optimize resources
> Analysis of Zendesk triggers, automations, macros, and views
> Analysis of Zendesk bots (including AI-powered intent detection or Answer Bot)
> Analysis of manual triage and routing that could be automated
Why me?
1. Zendesk Certified Expert
2. Official Zendesk Partner
3. Native English speaker located in the EU timezones
4. 27 years of client-facing consultancy experience
5. Led global Zendesk rollouts with complex integrations
6. Proven track record in cutting costs while improving CX
7. Trusted by fintech, SaaS, public sector, and enterprise clients
I’ll help you unlock real, measurable cost savings by automating common support processes and deploying practical AI solutions within Zendesk.
What’s Included?
> End-to-end review of your support workflows (upper limit of 50 triggers/automations/macros apply)
> Identify high-impact opportunities to increase efficiency and optimize resources
> Analysis of Zendesk triggers, automations, macros, and views
> Analysis of Zendesk bots (including AI-powered intent detection or Answer Bot)
> Analysis of manual triage and routing that could be automated
Why me?
1. Zendesk Certified Expert
2. Official Zendesk Partner
3. Native English speaker located in the EU timezones
4. 27 years of client-facing consultancy experience
5. Led global Zendesk rollouts with complex integrations
6. Proven track record in cutting costs while improving CX
7. Trusted by fintech, SaaS, public sector, and enterprise clients
What the Freelancer needs to start the work
1. Summary of your challenges, requirements of pain-points that prompted you to start this project
2. Full admin access to your Zendesk production environment