Provide support on Jasmin SMS gateway @Startup SLA

Delivery in
1 day

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What you get with this Hourlie

Jookies is a startup created in 2014 to bring enterprise services around Jasmin SMS gateway, this hourlie covers assistance & technical support around Jasmin SMS gateway with Startup level SLA.

Startup level SLA:
# Monday to Friday, from 8h to 17h GMT+1 (Business hours),
# Response delay: 1h,
# Contact points: email & 2 support engineers,
# Number of incidents: 5
# Number of assistance threads: 8
# Validity period: 1 month from purchase order

The job covers an already agreed scope of work with Jookies.

What the Seller needs to start the work

Define contacts on client side, any access parameters to share.
Description of solution architecture (HLD).