Phoenix - Your AI AssistantProvide Professional Email and Live Chat Customer Support
Delivery in
3 days
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What you get with this Offer
I will provide up to 4 hours of professional remote email and/or live chat customer support for your business.
I have worked in customer support since 2006, across voice, email and live chat environments, with email-based customer support forming part of my work since 2012.
Depending on your requirements and the information/processes you provide, I can assist with:
• Responding to customer enquiries by email
• Providing live chat support
• Answering general product or service questions
• Handling routine billing or account-related enquiries within the agreed scope
• Basic first-level troubleshooting where appropriate
• Following up on unresolved customer enquiries
• Escalating issues that require specialist or management attention
• Keeping communication professional, helpful and natural rather than relying on generic responses
My previous support experience has included website-building platforms, domains, hosting, email, billing, general customer service and basic technical troubleshooting. I have also worked in team support, training and operational roles, so I understand the importance of following an established process while also using judgement when a customer needs individual attention.
I am comfortable learning a new support platform or workflow where reasonable onboarding information is provided.
Voice/telephone support is not included in this Offer.
The base Offer covers up to 4 working hours of email and/or live chat support. Please contact me before ordering so we can agree on the required schedule, support scope, platform and expected enquiry volume.
The actual support schedule will be agreed before the order begins.
I have worked in customer support since 2006, across voice, email and live chat environments, with email-based customer support forming part of my work since 2012.
Depending on your requirements and the information/processes you provide, I can assist with:
• Responding to customer enquiries by email
• Providing live chat support
• Answering general product or service questions
• Handling routine billing or account-related enquiries within the agreed scope
• Basic first-level troubleshooting where appropriate
• Following up on unresolved customer enquiries
• Escalating issues that require specialist or management attention
• Keeping communication professional, helpful and natural rather than relying on generic responses
My previous support experience has included website-building platforms, domains, hosting, email, billing, general customer service and basic technical troubleshooting. I have also worked in team support, training and operational roles, so I understand the importance of following an established process while also using judgement when a customer needs individual attention.
I am comfortable learning a new support platform or workflow where reasonable onboarding information is provided.
Voice/telephone support is not included in this Offer.
The base Offer covers up to 4 working hours of email and/or live chat support. Please contact me before ordering so we can agree on the required schedule, support scope, platform and expected enquiry volume.
The actual support schedule will be agreed before the order begins.
What the Freelancer needs to start the work
Please tell me about your business, product/service, customers and the type of enquiries you would like me to handle.
Before support begins, I will need the relevant process information, FAQs, policies, escalation procedure and any approved response guidelines or other reference material required to assist your customers correctly.
Please also let me know which email/helpdesk/live-chat platform you use and the hours or time periods during which support is required.
Appropriate access to the support platform should be provided only after the scope and working arrangement have been agreed.
If there are enquiries or decisions that must always be escalated rather than handled directly, please identify these during onboarding.