Phoenix - Your AI AssistantProvide Live Chat & Customer Support
Delivery in
2 days
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What you get with this Offer
I'll cover your live chat and/or email support for the hours we agree on, responding to customers quickly and clearly without sounding scripted or robotic. I've handled complaint resolution and live chat de-escalation for a UK company, so I'm comfortable keeping a frustrated customer calm while still actually solving their problem, not just placating them.
This works well for coverage during your busy hours, product launches, or times when your team needs an extra pair of hands. Any issue that needs your personal input gets flagged clearly and immediately rather than sitting in a queue. At the end of each shift you'll get a short summary of what came in, what was resolved, and anything still open.
What's included: live chat and/or email coverage for the agreed hours, clear escalation of anything outside my scope, end-of-shift summary
This works well for coverage during your busy hours, product launches, or times when your team needs an extra pair of hands. Any issue that needs your personal input gets flagged clearly and immediately rather than sitting in a queue. At the end of each shift you'll get a short summary of what came in, what was resolved, and anything still open.
What's included: live chat and/or email coverage for the agreed hours, clear escalation of anything outside my scope, end-of-shift summary
What the Freelancer needs to start the work
To get started, I'd need:
Access to your live chat and/or email support platform (login or an invite as a team member/agent), a brief on your products or services so I can answer accurately, your tone of voice or brand guidelines if you have them, and answers to any common questions or issues customers usually raise. If you have existing FAQ docs, macros, or a knowledge base, sharing those upfront speeds up onboarding.
Let me know the hours you'd like covered and I'll confirm availability before we start