Phoenix - Your AI AssistantProvide account management and customer service admin support
Delivery in
5 days
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What you get with this Offer
I will help you keep customer accounts organised, maintain good customer relationships and deal with outstanding customer service actions.
I have over 10 years of commercial experience, including account management and customer experience, handling complex customer queries and escalations.
This service can include:
Reviewing and updating up to 10 customer account records.
Organising customer notes and account information.
Reviewing outstanding customer queries and follow-up actions.
Drafting customer emails and follow-up communications.
Helping organise responses to customer service issues.
Reviewing and summarising customer complaints or escalations.
Preparing an account activity or customer service summary.
The price covers one defined piece of account or customer service support involving up to 10 accounts. Larger requirements can be quoted separately.
Customer communications will be drafted for your approval unless otherwise agreed. This service does not include unsolicited sales calls.
I have over 10 years of commercial experience, including account management and customer experience, handling complex customer queries and escalations.
This service can include:
Reviewing and updating up to 10 customer account records.
Organising customer notes and account information.
Reviewing outstanding customer queries and follow-up actions.
Drafting customer emails and follow-up communications.
Helping organise responses to customer service issues.
Reviewing and summarising customer complaints or escalations.
Preparing an account activity or customer service summary.
The price covers one defined piece of account or customer service support involving up to 10 accounts. Larger requirements can be quoted separately.
Customer communications will be drafted for your approval unless otherwise agreed. This service does not include unsolicited sales calls.
What the Freelancer needs to start the work
Please provide the relevant account information, background to any outstanding customer issues, and your preferred communication style or existing templates. Please explain the specific support you need.