Phoenix - Your AI AssistantProvide 5 hours Virtual Assistant for STR. AIRBNB/ booking.com
Delivery in
5 days
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What you get with this Offer
I provide professional guest communication and reservation support for holiday lets and short-term rental properties.
With a BA (Hons) in Hospitality Management and over 20 years of hospitality experience, including luxury hotels, I understand how to deliver an excellent guest experience while keeping daily operations organised.
Your 5-hour support package can include:
- Responding to guest enquiries and messages
- Managing reservation enquiries and booking administration
- Sending pre-arrival information and check-in instructions
- Responding to guest reviews
- Coordinating cleaner and maintenance requests
- Following up on guest issues and escalating anything requiring your approval
Before starting, we'll agree your priorities and the tasks you need help with.
This package includes up to 5 hours of work. It does not include unlimited messaging or 24/7 cover. Ongoing support can be discussed separately.
Let me take some of the pressure off managing your accommodation so you can focus on running your business.
With a BA (Hons) in Hospitality Management and over 20 years of hospitality experience, including luxury hotels, I understand how to deliver an excellent guest experience while keeping daily operations organised.
Your 5-hour support package can include:
- Responding to guest enquiries and messages
- Managing reservation enquiries and booking administration
- Sending pre-arrival information and check-in instructions
- Responding to guest reviews
- Coordinating cleaner and maintenance requests
- Following up on guest issues and escalating anything requiring your approval
Before starting, we'll agree your priorities and the tasks you need help with.
This package includes up to 5 hours of work. It does not include unlimited messaging or 24/7 cover. Ongoing support can be discussed separately.
Let me take some of the pressure off managing your accommodation so you can focus on running your business.
What the Freelancer needs to start the work
To get started, please provide:
- A brief overview of your property and the support you need.
- Your preferred booking platforms and any relevant links.
- Your existing guest message templates, check-in instructions and property information.
- Any procedures or guidelines you would like me to follow.
- Your preferred communication method and any tasks that require your approval before action.
Please do not share passwords directly. Any platform access should be provided securely using the relevant platform's user permissions.
Once I have this information, I can tailor the support to your property and get started.