What you get with this Offer
I’m a seasoned Complaints and Compliance Specialist with over 7 years of experience in FCA-regulated environments. In my current role at Freedom Services Group, I handle complex complaints related to underwriting, insurance claims, and broker disputes, ensuring each case is meticulously investigated, documented, and resolved in line with FCA standards and company expectations.
Whether you're facing a high volume of complaints or need help with particularly sensitive cases, I’ll ensure you remain compliant and deliver excellent customer service.
What’s included:
Thorough investigation of complaint cases
Tailored and FCA-compliant Final Response Letters
Complaints involving underwriting, claims, and broker-related issues
Root cause analysis and trend feedback (optional)
DSAR completion and GDPR compliance (if required)
Clear, empathetic communication aligned with brand voice
SLA-focused turnaround and quality
Industries I Serve:
Insurance providers (motor, home, life)
Financial institutions and fintech
Broker networks and intermediaries
Compliance consultancies
What the Freelancer needs to start the work
To get started, I will need the following from:
A brief overview of the complaint or issue
Please include the background, timeline of events, and any actions already taken.
Relevant documentation
Any emails, letters, contracts, policies, or chat logs related to the complaint.
The goal of the complaint resolution
What would a satisfactory outcome look like for you? (e.g., refund, apology, policy change)
Any specific deadlines or time sensitivities
Let me know if there are any response deadlines or urgent timeframes.
Preferred tone or style
If applicable, whether you want the complaint to be formal, assertive, or conciliatory.
