Mystery shop your business or a competitor

Knowledge about how a business treats its customers (whether is your business or a competitor) provides a great insight into how you are managing expectations.

This service can either be used to test your own marketing or customer service team, or can be used to conduct market research into your competitors.

As a sales and marketing expert I can provide you with detailed and insightful feedback about how things could be improved, any training needs required and even what went well.

This kind of service can be useful when conducting performance appraisals for under performing staff as well.