Manage your customers' experience and resolve complaints

With over 25 years' experience in customer experience roles, including in SMEs and within a global corporate environment - I help businesses turn frustrated customers into satisfied ones.
I offer:
Complaint handling and de-escalation, either in writing or by phone;
Customer feedback collection, analysis and reporting;
End-to-end customer journey management;
CRM data entry and management (experienced in Sage, SAP ERP and Oracle;
Survey design and customer satisfaction tracking.
I work efficiently under pressure and flourish with a tight deadline, and have a sharp eye for detail. Whether you need one-off complaint resolution or help setting up a customer feedback process, I'll bring a professional and diligent approach to protecting your brand's reputation.
Let's discuss your needs - message me before ordering for larger or customer projects.