Phoenix - Your AI AssistantManage your customer support ticket queue for 1 week
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What you get with this Offer
What I'll do:
-Up to 50 tickets handled within 5 business days
- Responses in French and/or English
- Triage by urgency, with a simple priority tagging system set up
- Escalation of technical issues to your team with clear notes
- A short end-of-week summary: volume handled, average response time, recurring issues spotted
What the Freelancer needs to start the work
To get started, I'll need:
- Access to your support/ticketing tool (e.g. HubSpot, Zendesk, Freshdesk, or similar) with appropriate permissions to view, respond to, and manage tickets
- A brief overview of your product/service so I can answer customer questions accurately from day one
- Your current FAQs, help docs, or internal knowledge base (if available) — if not, I can help create one as part of the work
- Tone/style guidelines for customer communication, or example past responses, so my replies match your brand voice
- Escalation contacts — who on your Product/Engineering team I should loop in for technical issues I can't resolve directly
- Your current SLA targets (if you have any), or your expectations on response time, so I can prioritize accordingly
- Working hours/time zone coverage you need me to focus on
If any of these don't exist yet (e.g. no FAQ doc, no formal SLA), that's completely fine, I can help build them as part of getting the queue under control.