Phoenix - Your AI AssistantI will deliver expert email customer support via Zendesk & CRM
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1 day
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What you get with this Offer
Need professional email-based customer support that drives customer satisfaction?
I bring extensive experience in support operations, process optimization, and customer experience strategy, delivering high-quality responses through Zendesk, Salesforce, Jira, Asana, Zoho CRM, Gmail, Outlook, or any email platform.
What I do:
Handle customer emails efficiently and professionally
Ticket creation, tracking, and updates across multiple systems
Daily reports, metrics tracking (CSAT, FRT, SLA)
Proactively organize recurring issues for long-term process improvement
Why choose me:
15+ years of experience in Customer Support & Operations
Experienced both as a hands-on contributor and operations architect
Multi-platform expertise ensures seamless integration with your workflow
Available for long-term, fixed-price contracts or full-time email support
I bring extensive experience in support operations, process optimization, and customer experience strategy, delivering high-quality responses through Zendesk, Salesforce, Jira, Asana, Zoho CRM, Gmail, Outlook, or any email platform.
What I do:
Handle customer emails efficiently and professionally
Ticket creation, tracking, and updates across multiple systems
Daily reports, metrics tracking (CSAT, FRT, SLA)
Proactively organize recurring issues for long-term process improvement
Why choose me:
15+ years of experience in Customer Support & Operations
Experienced both as a hands-on contributor and operations architect
Multi-platform expertise ensures seamless integration with your workflow
Available for long-term, fixed-price contracts or full-time email support
What the Freelancer needs to start the work
Access to email system or CRM (Zendesk, Salesforce, Jira, Asana, Zoho CRM, Gmail, Outlook)
Templates or response guidelines
Customer email list or incoming email stream
Priority rules (optional)