Phoenix - Your AI AssistantHubSpot Service Hub — Ticketing, Knowledge Base & SLA Setup
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3 days
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What you get with this Offer
I will implement a complete HubSpot Service Hub environment for your customer support team — including ticket pipeline configuration, email-to-ticket and form-to-ticket routing, SLA policy setup, up to 5 automation workflows for ticket assignment and escalation, and a Knowledge Base structure with up to 10 articles published and categorised. A properly configured Service Hub turns chaotic support inboxes into a measurable, manageable operation your team will actually use.
The setup includes support team inbox configuration, ticket properties and views tailored to your support tiers, customer satisfaction (CSAT) survey activation, and a manager dashboard tracking ticket volume, first response time, and resolution rates. All workflows are tested before activation.
Designed for customer-facing teams of 2–20 agents migrating from a shared inbox, Zendesk, Freshdesk, or Intercom who want a native HubSpot support operation fully connected to their CRM data.
The setup includes support team inbox configuration, ticket properties and views tailored to your support tiers, customer satisfaction (CSAT) survey activation, and a manager dashboard tracking ticket volume, first response time, and resolution rates. All workflows are tested before activation.
Designed for customer-facing teams of 2–20 agents migrating from a shared inbox, Zendesk, Freshdesk, or Intercom who want a native HubSpot support operation fully connected to their CRM data.
What the Freelancer needs to start the work
Please describe your current support process (channels, team size, ticket categories, SLA targets), share any existing knowledge base content, confirm your HubSpot Service Hub plan tier, and provide Super Admin access to your portal.